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Senior Recruitment Consultant | Mining OEMs

Company Overview

A leading OEM in the mining-equipment sector, delivering high-performance crushers, mills and wear-resistant components. The Perth office is a close-knit team of 10, emphasising autonomy, technical excellence and genuine work-life flexibility.

Role Purpose

As the WA Customer Support Account Manager, you will own and develop a portfolio of 5-6 key site-based accounts. Reporting to the Regional Customer Support Manager, you will drive spare-parts sales, after-sales service uptake and enduring customer relationships through proactive engagement, technical support coordination and strategic account planning.

Key Responsibilities

- Account Management:

- Serve as primary liaison for 5-6 major mining sites across WA

- Conduct regular site visits to build trust, diagnose needs and identify upsell/service opportunities

- Sales & Quoting:

- Prepare and manage quotations, orders and pricing through the company's ERP/CRM system

- Meet and exceed quarterly targets for spare-parts revenue and service contracts

- Technical Coordination:

- Collaborate with field-service teams to resolve on-site issues and optimise maintenance schedules

- Ensure parts availability and logistics to minimise downtime

- Customer Engagement:

- Represent the business at site events, industry forums and customer workshops

- Handle customer inquiries and escalations with professionalism and a solutions-focused approach

- Portfolio Development:

- Maintain accurate account records and sales forecasts

- Review performance metrics regularly to inform strategic account plans

Key Requirements





- Experience:

- 4-5+ years in mining-related account management or spare-parts sales

- Proven track record with crushers, drill bits, mill liners or similar equipment

- Technical Aptitude:

- Mechanical curiosity and the ability to communicate effectively with operators and maintenance crews

- Competent user of ERP/CRM systems (experience with Epicor is advantageous)

- Interpersonal Skills:

- Excellent relationship-building and negotiation skills

- Resilient under pressure; adept at managing customer feedback and escalations

- Work Style:

- Highly autonomous self-starter with strong organisational discipline

- Flexible to travel across WA (~1-2× per month) and balance office/WFH arrangements

Seniority level

- Seniority level

Entry level

Employment type

- Employment type

Full time

Job function

- Industries

Mining

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📌 Customer Support Account Manager - WA (Western Australia)
🏢 Csg Talent
📍 Western Australia