Location

Brisbane

Location Flexibility: Primary Location Only

Responsibilities

Exchange Administration

- Provide Level 3 engineering support for Microsoft Exchange environments (on-premises and hybrid where applicable).
- Administer mailbox databases, DAGs, transport services, certificates and Exchange infrastructure.
- Perform advanced troubleshooting across mail flow, authentication, Autodiscover, Outlook connectivity and client access services.
- Implement Exchange upgrades, cumulative updates, security patches and infrastructure improvements.
- Monitor Exchange health, performance and capacity planning.
- Investigate and resolve complex incidents and recurring problems.
- Support disaster recovery, backup and restoration activities.

Skype for Business Administration

- Administer and support Skype for Business infrastructure including Front End Pools, Edge Servers, Mediation Servers and Persistent Chat (where applicable).
- Manage Enterprise Voice configuration, dial plans, voice policies, conferencing and user provisioning.
- Troubleshoot SIP signalling, federation, conferencing, presence and Enterprise Voice issues.
- Support integration with Exchange Unified Messaging and Microsoft collaboration services.
- Maintain service availability and performance across secure Defence environments.

Wintel Infrastructure Support

- Provide advanced administration of Windows Server environments.
- Support Active Directory, Group Policy, DNS, DHCP, PKI and Certificate Services.
- Perform server builds, patching, upgrades and lifecycle management.
- Support VMware virtual infrastructure where required.
- Assist with storage connectivity and server performance optimisation.
- Perform PowerShell scripting and automation to improve operational efficiency.

Operational Support

- Act as the technical escalation point for complex infrastructure incidents.
- Lead root cause investigations and produce technical reports.
- Participate in Major Incident Management and Problem Management activities.
- Maintain operational documentation, standard operating procedures and knowledge articles.
- Support after‑hours maintenance and on‑call activities where required.




- Ensure all work aligns with Defence security requirements, change management processes and operational standards.

Continuous Improvement

- Identify opportunities to automate repetitive operational tasks.
- Recommend improvements to infrastructure resilience, security and performance.
- Contribute to infrastructure design reviews and technical planning.
- Participate in technology refresh programs and system migrations.
- Mentor Level 1 and Level 2 engineers and provide technical guidance across the wider support team.

Essential

Skills & Experience

- Extensive experience supporting Microsoft Exchange Server
- Solid experience administering Skype for Business Server
- Advanced Windows Server administration
- Active Directory administration
- DNS, DHCP and Group Policy
- PowerShell scripting and automation
- Windows Failover Clustering
- Exchange Database Availability Groups
- PKI and Certificate Management
- VMware administration
- Microsoft Outlook and Office troubleshooting
- Enterprise Voice administration
- Messaging protocols including SMTP, SIP, MAPI, IMAP and POP
- Backup and Disaster Recovery principles
- ITIL Service Management practices
- Experience working within secure or regulated environments

Desirable

- Microsoft 365 Hybrid environments
- On‑Prem Experience
- Microsoft S2D Clustering
- Exchange Online
- SCCM / MECM
- SCOM monitoring
- Cyber security hardening
- Storage technologies
- Networking fundamentals
- Australian Government Security Clearance (NV2)

Relocation Supported: No

Visa Sponsorship Approved: No

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose.



We welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Applicants who identify as transgender or gender diverse can contact for a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in under‑represented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email

For Security Cleared Roles - PLEASE NOTE

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI (ACT).

Search Firm Representatives - PLEASE READ

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

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📌 Technical Services Engineer Expert (Brisbane City)
🏢 Fujitsu
📍 Brisbane City