About the role

- Supporting customers step‑by‑step through our Case Management and Injury Management programs
- Ensuring all case management actions are completed on time and with quality of a positive customer experience in mind
- Developing trusted relationships with the customers we support
- Providing ideas and innovations that support the team in being better
- Having an attitude that empathises with the needs of the injured worker and a desire to help them in their recovery

About you

- Relevant case management experience within QLD Workers Compensation
- Experience in supporting people who have sustained complex injuries
- Empathetic style and customer‑focused approach which allows you to ‘walk in our customer’s shoes’
- The ability to handle challenging situations and act in a professional and responsive manner
- Ability to mentor other case managers within the team
- Passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

- Inclusive culture: supportive,



open‑minded team focused on customer outcomes
- Adaptable work‑life balance: flexible, hybrid work arrangements and tailored workplace, where possible
- Career development: access mentoring, development and global mobility opportunities, plus over 10,000 learning resources
- Financial and well‑being perks: discounts on Allianz products, retail, tech, travel, financial wellness initiatives and Employee Share Purchase Program

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to car••••@allianz.com.au for a confidential conversation.

Equal employment opportunity

We welcome applications regardless of ethnicity, cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

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📌 Senior Case Manager (Brisbane City)
🏢 Insurance Australia Group
📍 Brisbane City