Senior Client Liaison Representative (SCLR)

Department: Department of Communities and Justice

Location: Parramatta, NSW, AU, 2150

Employment type – Ongoing Full Time

Salary: $87,199 – $95,482 plus employer’s contribution to superannuation and annual leave loading

This position is open to Australian Aboriginal and Torres Strait Islander people only.

Your role

As a Senior Client Liaison Representative (SCLR), you will play a critical role as a first point of contact for victims of violent crime, including Aboriginal and Torres Strait Islander people across NSW. You will provide culturally respectful, trauma‑informed support, helping individuals and families access the information, services and assistance they need during difficult times. This role contributes to improving outcomes and accessibility for Aboriginal communities through Victims Services and the Aboriginal Contact Line.

What you’ll do

- Work within a team, taking ownership of a trauma‑informed client experience and providing first‑contact resolution where possible.
- Respond to inbound calls, delivering culturally safe experiences, while achieving key performance indicators and performance targets.
- Display calmness, composure and resilience when dealing with distressed or upset people and their representatives.

What we’re looking for

- Demonstrated ability to support Aboriginal and Torres Strait Islander clients in a culturally safe, respectful and appropriate way.
- Ability to work in a culturally secure,



trauma‑informed way when providing services and support to victims of violent crime.
- Availability to work between 9:00am–5:00pm in line with the Victims Access Line, including supporting the Aboriginal Contact Line which provides a culturally appropriate pathway for Aboriginal clients.
- Ability to maintain self‑wellbeing in an environment that exposes staff to information that is sensitive and confronting.
- Understanding of the needs, experiences and barriers faced by Aboriginal people accessing services.

Identified role details

As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons. Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the Anti‑Discrimination Act 1977.

Alternatives for confirming Aboriginality (must provide one):

- Confirmation of Aboriginality form.
- Written confirmation from 2–3 Aboriginal organisations within the community in which you live/work, which addresses the following criteria: is of Aboriginal and/or Torres Strait Islander descent; identifies as an Aboriginal and/or Torres Strait Islander person; is accepted as such by the Aboriginal and/or Torres Strait Islander community.

Benefits

- A challenging and rewarding career.
- Flexible, autonomous work environment.
- Competitive pay and conditions.
- Training and development opportunities to build and maintain capabilities.
- Health & Wellbeing and Employee Assistance Programs.

Applications close Monday, 27 July 2026 at 11:59pm AEST.

#J-18808-Ljbffr

📌 Senior Client Liaison Representative (City of Parramatta Council)
🏢 Nsw Department Of Communities And Justice
📍 City of Parramatta Council