Company Description Atain is an enterprise orchestration partner that aligns people, processes, and platforms with AI to redefine work and deliver assured outcomes. Enabled by its SMART Framework, TechBud platform, and GenAI foundation built on zero-pilot architecture and ISO 42001 standards, Atain focuses on driving superior metrics through AI-redefined work. The company combines a robust partner ecosystem with deep domain expertise to support clients across diverse industries. Atain’s Unified Hub continuously senses, predicts, and re-orchestrates work to optimize performance and ensure reliable results. Formerly known as IGT Solutions, Atain continues to grow as an creative, AI-driven organization.
Role Description This is a full-time, in office role for a French Bilingual GDS Specialist based in Maadi, QLD. The specialist will handle customer interactions in French and English, primarily related to travel bookings, modifications, and cancellations using global distribution systems (GDS). Daily responsibilities include searching and managing flight, hotel, and other travel inventory, processing reservations accurately, and resolving customer issues in line with company policies and client requirements. The role involves verifying travel details, applying fare rules, ensuring compliance with service standards, and documenting all interactions clearly.



The specialist will collaborate with team members and supervisors to meet performance targets, maintain quality, and provide a high level of customer satisfaction.
Qualifications
Strong proficiency in both spoken and written French and English, with the ability to handle complex customer interactions in both languages.Hands-on experience with global distribution systems (GDS) such as Amadeus, Sabre, or Galileo, including booking, ticketing, and fare management.Background in travel, tourism, or airline reservations, with a solid understanding of travel industry terminology, fare rules, and booking processes.Customer service and communication skills, including active listening, problem-solving, conflict resolution, and professional telephone and email etiquette.Technical and analytical abilities, including accurate data entry, attention to detail, and comfort working with multiple systems and digital tools.Ability to work on-site in Maadi, QLD, in rotating shifts if required, and to meet defined productivity and quality targets under time constraints.Relevant education such as a diploma or degree in tourism, hospitality, business, languages, or a related field is preferred.Previous experience in a contact center or travel operations environment and familiarity with AI-enabled or tech-driven workflows are considered an advantage.

📌 French Bilingual GDS Specialist (Cairns)
🏢 Atain
📍 Cairns