Lead the Accommodation Team at a Thriving Airlie Beach Icon
Reef Gateway Hotel is a busy, well-established venue within Australian Venue Co., currently undergoing exciting renovations — with even more ahead for the property.
Reporting to the Venue Manager, you'll oversee the day-to-day operations of the accommodation department, ensuring high standards across guest experience, presentation, team performance, compliance and operational efficiency.
This role is ideal for a strong hospitality leader who enjoys balancing guest service, operational management and team leadership while creating memorable guest experiences.
What's on Offer
- Salary package of $79,550
- Career progression opportunities across Australian Venue Co. venues
- Staff discounts across food and beverage
- Supportive and energetic team culture
- Opportunity to be part of a busy, well-established Airlie Beach venue currently undergoing exciting renovations
Key Responsibilities
- Lead day-to-day accommodation operations
- Oversee reservations, check-in/check-out and room allocation processes
- Maintain high standards across guest experience, cleanliness and presentation
- Manage guest feedback and customer service recovery professionally
- Supervise, train and support accommodation team members
- Ensure compliance,
safety and operational procedures are followed
- Complete operational reporting and support continuous improvement initiatives
- Monitor occupancy, room standards and operational efficiencies
- Support a positive, accountable and high-performing team culture
- Work closely with the broader venue team to deliver a seamless guest experience
What We're Looking For
- Previous experience within accommodation, hotel or hospitality management
- Experience using RMS or a similar property management system is essential
- Solid knowledge of reservations and accommodation operations
- Excellent leadership, communication and organisational skills
- Ability to manage competing priorities in a fast-paced environment
- Strong guest service and problem-solving skills
- Hands-on leadership style with strong attention to detail
- Flexible availability including weekends and peak periods when required
- A proactive operator who takes pride in standards, team culture and guest experience
If you're looking for your next hospitality leadership opportunity within a vibrant and growing venue group, we'd love to hear from you.
Apply now and join the team at Reef Gateway Hotel.