Administration Assistant

Location: Port Melbourne, VIC

Employment Type: Full Time

Join the Team at Shoes Online Enterprises!

We're looking for a friendly, organised and proactive Administration Assistant to join our growing team in Port Melbourne. This is a varied role that's perfect for someone who enjoys being the person who keeps everything running smoothly. You'll provide support across our office, assisting our Product Development and Production teams with sample coordination and administration, while also helping with customer enquiries and the day-to-day operations of the business.

If you enjoy variety, have excellent attention to detail and thrive in a fast-paced environment, we'd love to hear from you.

About Us

Shoes Online Enterprises is an Australian footwear company behind leading brands including Therapy, Uncut and Bionatura, as well as developing footwear for many of Australia's leading retailers. We're a passionate, family-owned business with a collaborative team culture where everyone works together to achieve great results. This is an exciting opportunity to become part of a growing business within the fashion footwear industry.

About the Role

No two days are the same! This role provides administrative support across several areas of the business, making it ideal for someone who enjoys variety, is highly organised and is happy to jump in wherever needed. The successful applicant will play a key role in coordinating footwear samples, supporting our Product Development and Production teams, assisting with customer enquiries and helping ensure the smooth day-to-day running of the office.

Key Responsibilities





- Coordinating all incoming and outgoing footwear samples
- Unpacking, checking and organising incoming samples from our overseas factories
- Preparing and dispatching samples to customers via courier
- Tracking sample movements and maintaining organised sample records
- Assisting the Product Development and Production teams with raising purchase orders and maintaining production documentation
- Assisting the Production team with packaging administration, including labels, barcodes and packaging documentation
- Assisting with updating production schedules and internal tracking documents
- Assisting with entering wholesale orders into our ERP system
- Answering incoming phone calls and directing enquiries
- Greeting customers, suppliers and visitors to the office
- Responding to customer enquiries via phone and email
- Data entry and maintaining accurate records
- Ordering office supplies and helping keep the office organised
- Providing administrative support across the business and assisting the wider team as required

About You

You'll be someone who:
- Is highly organised with excellent attention to detail
- Enjoys working in a fast-paced environment where priorities change daily
- Can confidently manage multiple tasks at once




- Has excellent written and verbal communication skills
- Is confident using Microsoft Office, particularly Excel and Outlook
- Has a positive attitude and enjoys helping others
- Is proactive, reliable and eager to learn
- Works well independently while also being a strong team player
- Experience using an ERP system is advantageous but not essential
- Mandarin language skills would be highly regarded, as we work closely with our overseas suppliers; however, they are not essential

Previous administration, customer service or office support experience is preferred; however, a great attitude, willingness to learn and strong organisational skills are just as important. Full training will be provided on our internal systems, production processes and procedures, so we're looking for someone with the right attitude and a genuine willingness to learn.

Why Join Us?

- Friendly and supportive team workplace
- A varied role where every day is different
- Prospect to learn about footwear design, product development and wholesale operations
- Staff discounts across our brands
- Modern Port Melbourne office
- Long-term career opportunities within a growing Australian business

Salary

A competitive salary package will be offered based on experience.

Apply Now

If you're looking for a role where you can develop your skills, make a genuine contribution and grow with a successful Australian business, we'd love to hear from you. Please submit your resume along with a brief cover letter telling us why you'd be a outstanding fit for Shoes Online Enterprises.

📌 Administration Assistant (Port Melbourne)
🏢 Shoes Online Enterprises
📍 Port Melbourne