Work at Dementia Australia and be part of a passionate team committed to making a difference. We value our people and are proud to offer flexibility, extra leave entitlements, attractive salary packaging options and employee support programs.

About the role

Full time permanent position based in Parkville, VIC. Reporting directly to the Team Leader, you will be responsible for:

- Maintaining accurate participant records and reporting in the Student Management System
- Responding to participant enquiries via phone, email and in person with exceptional customer service
- Preparing and distributing participant resources and training materials
- Supporting the administration of accredited and non-accredited education programs
- Coordinating attendance records, certificates, statements of attainment and qualifications
- Monitoring participant numbers, compliance requirements and program reporting
- Supporting facilitators, administrative projects and continuous service improvements
- Collaborating with internal teams while maintaining effective filing, documentation and administrative processes

What is in it for you? Salary benefits: We offer all employees the opportunity to salary package up to $15,900 each year for living expenses and up to $2,650 each year for meal and entertainment advantages.

Leave allowances: In addition to your annual leave allowance, we offer one day of paid birthday or day of significance leave, paid days off during our end of year closure period (if these fall within your regular work days), enhanced personal leave and extended parental leave for all parents. You will also receive 17.5% annual leave loading and the option to purchase additional leave.

Work/life balance: Flexible, hybrid work arrangements.

Employee benefits: Access to discounts and savings at over 450 retailers across Australia,



wellbeing programs and free, confidential counselling for you and your family. Access to continuous professional development, staff recognition programs, a paid volunteering day and paid study leave.

About you To be successful in this role, we are looking for someone with the following:

1. Certificate or diploma in Business Administration and/or short courses in Microsoft applications OR No relevant qualifications and more than 12 months relevant experience
2. Experience as an administrative officer in the not-for-profit sector (highly regarded)
3. Shows initiative, reflects on performance and embraces continuous learning
4. Builds collaborative relationships to remove barriers and achieve customer-focused outcomes
5. Experience using MS Office, databases and learning management systems to deliver efficient, effective services
6. Communicates clearly, listening actively and building consensus across diverse audiences

Our culture statements

- We are aligned in our Purpose
- We lead with our Head and Heart
- We work together Collaboratively

About us Dementia Australia is the national peak body and source of trusted information, education and services for the over 446,500 Australians living with dementia, and the almost 1.7 million people involved in their care. We advocate for positive change and support vital research. We are here to support people impacted by dementia, and to enable them to live as well as possible.

Our commitment to a shared set of values shapes our decisions, actions and behaviours towards achieving our core purpose and strategic priorities.

For specific role enquiries, please contact [email protected]

Please note, applications that do not contain a covering letter that addresses each of the key selection criteria in the About you section, will not be considered.

📌 Administration Officer (Parkville)
🏢 Dementia Australia
📍 Parkville