We are seeking a highly organised and customer-focused Administration Officer to join the team at Essendon Ford. This role is responsible for providing administrative support across the dealership, ensuring the accurate and efficient completion of daily tasks while contributing to a positive experience for both customers and internal stakeholders. Working closely with the Sales Team and dealership management, you will play a key role in supporting daily operations, maintaining accurate records, and delivering exceptional customer service in a rapid-paced dealership environment.

This is a full-time position working 5 days per week, including Saturdays, with a rostered day off during the week.

Key Responsibilities Provide administrative support to the Sales Team and dealership management

Prepare, process, and maintain sales documentation and customer records

Assist with vehicle delivery administration and registration paperwork

Answer and direct incoming telephone calls in a professional manner

Welcome customers and assist with showroom enquiries

Schedule appointments and manage departmental correspondence

Maintain electronic and paper filing systems

Order office supplies and assist with general office administration

Assist with manufacturer reporting, compliance requirements, and data entry

Ensure reception and customer waiting areas are presented to a high standard

Manage vehicle registration and delivery documentation

Support the preparation of reports and dealership documentation

Assist with vehicle stock control and data management

Undertake other administrative duties as directed About You Previous administration experience,



preferably within the automotive industry

Solid organisational skills and exceptional attention to detail

Excellent communication and interpersonal skills

Proficiency in Microsoft Office, including Word, Excel, and Outlook

Ability to prioritise tasks and manage competing deadlines A proactive and team-oriented approach

Professional presentation and a positive attitude

Experience with dealership management systems is highly regarded

Ability to thrive in a busy customer-facing environment Why Join Essendon Ford? Be part of one of Australia's most iconic automotive brands

Supportive and collaborative team environment

Ongoing training and career development opportunities

Stable, full-time employment within a successful dealership

Competitive remuneration package

Access to a range of employee benefits through Eagers Automotive

Opportunity to build a rewarding long-term career within a leading automotive group About the Company

As part of Eagers Automotive, Essendon Ford is backed by Australasia's largest automotive retailer, employing over 8,000 team members across 250 dealerships throughout Australia, New Zealand, and Canada. Representing more than 33 car brands and 11 truck and bus brands, we are committed to delivering exceptional guest experiences and long-term career development.

At Essendon

Ford, you'll join a team that values professionalism, teamwork, and customer service excellence while representing one of Australia's most trusted and recognised automotive brands. This role offers variety, stability, and the opportunity to build a rewarding career within a high-performing dealership environment.

Eagers

Automotive – Moving together.

📌 Administration Officer (Essendon Fields)
🏢 Eagers Automotive
📍 Essendon Fields