Administration Officer

Full-Time | Monday to Friday | No Weekends | Full Training Provided Looking for a role where you can make a real difference and be an important part of a supportive, growing team?

At Sparrow Insurance, we're a specialist insurance brokerage with a strong reputation across Australia for exceptional customer service and industry expertise. As our business continues to grow, we're looking for a reliable, organised, and proactive Administration Officer to help keep our office running smoothly.

This is a varied role where no two days are the same. You'll be the first point of contact for our clients, support our team with day-to-day administration, and play an significant role in ensuring our office operates efficiently.

Previous insurance experience isn't required—we'll provide full training. What matters most is your organisation, attention to detail, willingness to help, and ability to manage multiple tasks in a busy office workplace.

About the Role

As our Administration Officer, you'll be the friendly face and voice of Sparrow Insurance. You'll support our management team and staff with a variety of administrative and office coordination duties while helping deliver a professional experience for our clients. This role is ideal for someone who enjoys being organised, takes pride in keeping things running efficiently, and likes being the person everyone can rely on.

What You'll Be Doing

- Answering and directing incoming phone calls as the first point of contact for clients and suppliers.
- Managing shared inboxes by filing emails and allocating tasks to the appropriate team members.
- Assisting with the preparation and sending of documentation to clients.
- Assisting the Office Manager and leadership team with day-to-day administrative tasks.




- Monitoring stock levels and ensuring the office remains well supplied and organised.
- Ordering and maintaining office supplies, stationery, kitchen items, and coffee supplies through suppliers.
- Keeping shared office spaces tidy, presentable, and running efficiently.
- Performing a variety of administrative tasks to support the wider team as required.

What We're Looking For

We're looking for someone who:
- Has a friendly, professional, and welcoming manner.
- Enjoys helping others and being part of a collaborative team.
- Has excellent organisational skills and exceptional attention to detail.
- Can confidently manage multiple tasks and changing priorities.
- Communicates clearly both over the phone and via email.
- Is proactive and takes initiative without needing constant direction.
- Has strong computer skills and is comfortable learning new systems.
- Is reliable, dependable, and takes pride in producing quality work.
- Thrives in a busy office environment and enjoys variety in their day.

Previous experience in administration, reception, office support, customer service, hospitality, retail, or insurance will be highly regarded but is not essential.

Why Join Sparrow Insurance?

- Full training provided.
- Monday to Friday role – no weekends.
- Friendly, supportive, and inclusive team culture.
- Varied role with plenty of responsibility and opportunity to learn.
- Opportunities for career development and progression.
- Be part of a growing Australian business.
- Stable, long-term career opportunity.
- Modern office environment with a team that genuinely enjoys working together.

If you're someone who loves being organised, enjoys supporting others, and takes pride in keeping an office running smoothly, we'd love to hear from you. Apply now with your resume and a short cover letter telling us why you'd be a excellent fit for the role.

Shortlisted applicants will be contacted for an interview.

📌 Administration officer (West Burleigh)
🏢 The Sparrow Group
📍 West Burleigh