We’re Looking for the Organised Person Who Keeps Everything Moving

NDIS Administration AssistantWork from home | Monday to Friday | 4–5 hours per day | Versatile school hoursAre you the kind of person who notices what needs to be done before anyone asks? Do you enjoy bringing order to busy systems, following referrals through from start to finish, and making sure participants and families feel supported from their very first contact? Impact Family Services is looking for an experienced NDIS Administration Assistant to become an important part of our team.

This is not a role where you will simply sit in the background completing repetitive tasks. You will be a key point of support for our practitioners, participants, families and support coordinators, helping ensure referrals progress smoothly, documents are completed correctly and nothing important is missed. The role is approximately 4–5 hours per day, Monday to Friday, with flexible hours that can be worked around school commitments.

Why You Might Love This RoleYou will have the flexibility of working from home while still being part of a supportive, purpose-driven team.You will be trusted to take ownership of your work, manage your day independently and use your NDIS knowledge to keep things moving.Most importantly, the work you complete behind the scenes helps participants access the right supports sooner.

About Impact Family ServicesImpact Family Services is a registered NDIS provider supporting children, young people and adults. We provide behaviour support, psychology, counselling, social work, social skills development, early childhood supports and capacity-building services,



including Improved Relationships. We are a growing team that values warmth, professionalism, accountability and genuine care.

We want our participants, families and stakeholders to feel welcomed, informed and supported at every stage of their journey with us.

What Your Day May Look LikeYou may be:Responding to a new referral and speaking with a support coordinator

Guiding a family through the intake process

Reviewing NDIS plans and funding information

Preparing service agreements, schedules of supports and consent documents

Following up outstanding intake or compliance documents

Entering and updating participant information

Monitoring shared inboxes and responding to enquiries

Supporting practitioners with participant onboarding

Checking that participant files are complete and compliant

Keeping referrals organised and progressing

Assisting with executive and general administrative tasks

Creating occasional social media posts or recruitment advertisements

You’ll Be a Great Fit If You AreExperienced in NDIS administration

Confident managing new referrals from enquiry through to commencement

Familiar with intake, consent, funding and compliance documentation

Highly organised and able to manage several priorities at once





Proactive and comfortable following up outstanding information

Confident communicating with participants, families and support coordinators

Professional and welcoming on the phone and by email

Accurate, reliable and attentive to detail

Able to work independently without needing constant direction

Someone who takes responsibility for seeing tasks through to completion

Experience We’re Looking ForPrevious experience in an NDIS administrative role is essential.Experience with the following will be highly regarded:ShiftCare or similar client management systems

Service agreements and schedules of supportsNDIS funding categories and support item codes

Participant onboarding and compliance processes

Executive administration

Social media posts and advertisements The DetailsWork from home

Approximately 4–5 hours per day

Monday to FridayFlexible school-hours arrangement

Part-time position

Applicants must reside in AustraliaOverseas applications will not be considered

We are looking for someone who wants more than “just another admin role” — someone who enjoys being relied upon, takes pride in keeping things organised and wants their work to contribute to better outcomes for participants and families. To apply, please send your resume and a short cover letter telling us about your NDIS administration experience, particularly your experience with referrals, intake, compliance documentation and participant management systems. This could also be adapted into a shorter, punchier Facebook or LinkedIn version.

📌 Administrative Assistant (Sydney)
🏢 Impact Family Services
📍 Sydney