Key Responsibilities

- Deliver a qualified, welcoming first point of contact for patients

- Manage appointment bookings, clinician schedules, and follow-ups

- Handle phone and email enquiries with efficiency and empathy

- Process billings accurately, including Medicare, DVA, and WorkCover

- Manage referrals, pathology requests, and clinical correspondence

- Liaise with GP practices, referrers, and external stakeholders

- Maintain accurate, confidential patient records in line with privacy legislation

- Provide high-level administrative support to clinicians and clinic management

- Adhere to Riverview Mind Clinic policies, procedures, and governance standards

Essential Criteria

- Proven experience in medical administration or medical reception

- Demonstrated experience with Medicare billing (specialist billing preferred)





- High level of accuracy, organisation, and attention to detail

- Strong written and verbal communication skills

- Professional, calm, and patient-centred approach

- Ability to manage competing priorities in a busy clinical environment

- Commitment to confidentiality, privacy, and ethical practice

Desirable Criteria

- Experience in mental health or specialist medical practice

- Knowledge of DVA and WorkCover billing processes

- Experience using Gentu or similar practice management software

- Understanding of clinical workflows and correspondence management

- Previous experience supporting multiple clinicians

📌 Administrative Officer (Maroochydore)
🏢 Riverview Mind Clinic
📍 Maroochydore