AI-Savvy CSM | Hybrid Growth & Retention (City of Sydney)

AI-Savvy CSM | Hybrid Growth & Retention (City of Sydney)

31 Jul
|
BigCommerce Pty
|
City of Sydney

31 Jul

BigCommerce Pty

City of Sydney

Commerce is seeking a commercially minded Customer Success Manager (CSM) to own and grow a hybrid portfolio that blends named, high-touch relationships with scaled, digital programs. You will be directly accountable for Net Revenue Retention (NRR) as a core metric and drive outcomes across onboarding, adoption, retention, renewal, expansion, and advocacy. In this role you will balance customer value delivery with commercial accountability, design scalable lifecycle programs, and partner with

📌 AI-Savvy CSM | Hybrid Growth & Retention (City of Sydney)
🏢 BigCommerce Pty
📍 City of Sydney

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