One of our Federal Government Clients is seeking to engage a Application Support Engineers - APS6

Please check below all the job details:

1. Contract Duration: 03 Years (12 Months initially + 24 Months extension)
2. Work Location: Canberra (Full Time Onsite - 5 Days a week)
3. Eligibility: You must need to have NV1 security clearance or above.
4. Working Hours: 8 hours a day/ 40 hours a week
5. Tentative Start Date: 24th Aug 2026

Key duties and responsibilities:

Responsibilities will include, but are not limited to:

- Provide systems administration, monitoring and level 2 and level 3 technical support.
- System monitoring and reporting, including ongoing process improvements to enhance operational availability and reliability.
- Investigate and resolve technical issues, providing technical assistance to stakeholders as required.
- Escalation of problems and incidents with vendors, ensuring problems are fully documented within the relevant reporting systems.
- Serve as technical resource for assigned projects and BAU activities to deliver technical solutions and outcomes, including support of testing activities.
- Installation/deployment of software updates, patches and fixes in line with procedures and processes, including change management.
- Create and maintain system and operational documentation, including the creation and maintenance of Knowledge Based Articles that can be followed by level 1 support officers.
- Adhere to established safety,



security and quality standards.

Technical skills:

Minimum 5 years’ experience supporting Government IT Systems / Relevant Microsoft certifications.

Essential Criteria:

- Strong technical skills and experience with application troubleshooting, diagnosing, testing and resolving customer issues.
- Experience with scripting languages (PowerShell) and task automation.
- Intermediate Transact SQL (T-SQL) skills and robust experience with SQL database products.
- Experience working with software development teams and understanding of the Software Development Life Cycle.
- Knowledge of ITIL Incident, Problem, Change and Release Management processes.
- Strong problem-solving skill with the ability to resolve complex technical issues.

Desirable Criteria:

- Windows server and Linux administration skills.
- Release automation using Azure DevOps or similar tools.
- Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies and risk.
- Strong communication (verbal and written) and interpersonal skills.

The Next step is easy: If you are interested, you may send an email to [email protected]

Referral incentive program: As always, we have the candidate referral incentive program through which you will get $1000 for each successful referral after the successful selection and joining of the referred candidates

📌 Application Support Engineers (Australian Capital Territory)
🏢 IT Alliance Australia
📍 Australian Capital Territory