29th July, 2026

APS4 / APS5 Client Service & Administration Officers - NV1 - Government Department

- Government Department role, long term contracts
- Must be NV1 security Clearance level
- $54.88 - $63.76 per hour + super

ACM Healthcare is working on behalf of a Federal Government Department to source two experienced Client Service and Administration Officers at either an APS4 or APS5 level. This is initially a 12 month contract working out of the Canberra office. This role involves a robust client-facing component and supports the delivery of efficient, accurate, and compliant administrative processes.

Duties:

- Work collaboratively within a team to manage shared email inboxes and respond to email and telephone enquiries, providing accurate policy and procedural advice.
- Receive, review, and process application forms, ensuring accuracy and completeness.
- Update and maintain relevant internal systems and records.
- Liaise with internal and external stakeholders to commence, monitor, progress, and finalise administrative processes.




- Manage and support processes involving external service providers and other government agencies.
- Process sensitive external checks in accordance with relevant policies and procedures.
- Prepare written documentation for delegate approval, Contribute to the development and maintenance of Standard Operating Procedures.

Mandatory Requirements:

- Certificate III or IV in Government (or similar) — desirable but not essential.
- Knowledge of the Australian Government Protective Security Policy Framework.
- Experience processing applications and managing high volumes of enquiries.
- As this role is within a Federal Government department it is a required to be an Australian Citizen at time of commencement.
- This is a security designated position, and you will be required to hold a current Australian Government Negative Vetting Level 1 Security Clearance prior to commencement.

CONTACT:

Catherine to discuss this role further or inquire about our other positions available [email protected]

📌 /Client Service & Administration OfficersGovernment (Australian Capital Territory)
🏢 ACM Recruitment
📍 Australian Capital Territory