Are you an experienced administrator or case management professional looking to build your career within the Australian Public Service?

We are seeking motivated and detail-oriented APS4 Case Officers to join a busy Federal Government team in Adelaide. This is an excellent opportunity to contribute to meaningful work while developing your skills in a supportive, fast-paced environment.

About the Role

As an APS4 Case Officer, you will be responsible for managing and assessing cases in accordance with established legislation, policies and procedures. You will work collaboratively with internal stakeholders to deliver accurate, timely and high-quality outcomes while maintaining exceptional customer service.

Key Responsibilities

- Assess and process applications, records and supporting documentation.
- Manage a varied caseload while meeting performance and quality expectations.
- Interpret and apply legislation, policies and operational procedures.
- Conduct research and analyse information to support decision-making.
- Liaise professionally with internal and external stakeholders.
- Prepare accurate correspondence, reports and case documentation.
- Maintain accurate records across multiple systems.
- Contribute to continuous improvement and support team objectives.

About You

To be successful, you will demonstrate:
- Previous experience in administration, case management, processing or customer service.
- Excellent attention to detail and strong organisational skills.
- The ability to manage competing priorities in a high-volume environment.
- Robust written and verbal communication skills.




- Sound judgement and problem-solving abilities.
- Confidence using multiple computer systems and Microsoft Office.
- A collaborative and professional approach to teamwork.

Essential Requirements

- Australian Citizenship is mandatory.
- Baseline Security Clearance is preferred (or the ability to obtain and maintain one).
- Ability to work on-site in Adelaide, 5 days per week.

What's on Offer

- Opportunity to work within a respected Federal Government environment.
- Full-time hours, Monday to Friday.
- Supportive team culture with comprehensive training.
- Valuable government experience with potential for future opportunities.

If you're looking for a rewarding role where your attention to detail and commitment to delivering quality outcomes will make a real difference, we'd love to hear from you. Apply now by submitting your resume.

Who we are

At PERSOL, we connect people to meaningful work and growth.

With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.

We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.

We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.

Ready to make your next move? Apply now to join our team.

To learn more about life at PERSOL, visit persolaustralia.com

Or follow us on LinkedIn at linkedin.com/company/persolapac for the latest updates and opportunities.

📌 Case Officers - Adelaide
🏢 PERSOL
📍 Adelaide