APS Level 6

Canberra ACT, Sydney NSW, Brisbane QLD, Adelaide SA, Perth WA

$105,295 - $115,786 About The Department Of Employment And Workplace Relations We are committed to empowering futures, ensuring rights and enriching lives. We support people to have safe, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a model employer. We provide the framework for fair and productive relationships between employers and employees.

We also oversee skills development and training initiatives to support those entering the workforce or re-training to take advantage of emerging employment opportunities. With us, your work directly contributes to shaping the employment landscape. Whether you are engaging in policy development, program implementation, or direct support services, your efforts will have a tangible impact on job seekers, employees and the economy by giving them a framework to build a future anchored and realised through employment.

It is our ambition to do things differently, to create the ‘department of great jobs’– where our people reflect our purpose.

The Role The APS6 Systems Support Team Leader provides leadership, technical expertise and operational oversight to support the delivery of Contact Centre services and associated projects. The role combines team leadership with project and technical delivery responsibilities, ensuring that systems, processes and services meet business needs, quality standards and stakeholder expectations. This role supports staff operating in fast-paced and at times psychosocially demanding environments, and contributes to building capability, confidence and resilience across frontline teams.

The position contributes to the strategic direction of the branch by driving continuous improvement, fostering a culture of service excellence and collaborating across teams to achieve outcomes for job seekers and employers.

Duties and Responsibilities Responsibilities of the Systems Support Team Leader may include: Lead and support a team in a fast-paced service delivery setting, setting clear expectations and monitoring performance.

Foster a positive team culture that supports collaboration, accountability and continuous improvement.





Support staff to adapt to change and build capability in technical and operational processes.

Provide technical and operational oversight for Contact Centre systems and platforms, including troubleshooting, resolving issues and monitoring support channels.

Ensure systems, processes and services are delivered effectively and meet business requirements.

Ensure quality assurance activities are undertaken to maintain data integrity and system reliability.

Apply analytical and problem-solving skills to identify opportunities for innovation to improve processes, systems and service delivery outcomes.

Lead or contribute to projects, ensuring agreed objectives, timelines, standards and stakeholder expectations are met.

Support the full project lifecycle, including planning, implementation, monitoring and reporting.

Develop and maintain project documentation, including risk assessments, progress reports and supporting materials.

Build and maintain effective relationships with internal and external stakeholders.

Provide clear, timely advice and updates to senior management on project and operational performance.

Coordinate and facilitate meetings, workshops and cross team collaboration activities.

Use data and insights to inform decision making, identify issues and recommend solutions.

How to Apply Applications are to be submitted using the department’s eRecruit (online recruitment) system. When submitting your application you will be asked to provide: Resume and referees: A current, concise resume outlining your work experience, relevant skills and qualifications. You will also need to provide details of two referees who can confirm your current performance, conduct, suitability, and the claims made in your application.

Pitch (maximum 500 words): A statement outlining your suitability for the role, including what you can contribute and how your skills, knowledge and experience align with the position.



Avoid repeating information from your resume and instead include specific examples or achievements that demonstrate your capability. Recruitment processes within the APS rely on merit.

We have mechanisms in place to ensure applicants are doing the right thing. You must not share or discuss any information relating to the assessments at any time, particularly while the recruitment process is active. Sharing information such as assessment questions, sharing responses or having someone complete an assessment on your behalf goes against merit.

Applicants are expected to ensure all answers and responses are their own responses and not obtained from another source. Applicants found to have jeopardised the integrity of a process will be investigated and risk having their application withdrawn, or for APS employees, the matter may also be referred for investigation as a suspected breach of the Code of Conduct. If you choose to use AI to support you during recruitment, it’s important you understand the department’s guidelines for candidate use of AI throughout the recruitment process.

The APS work level standards outline the expectations for each classification level and can be used as a guide when preparing your application.

Eligibility

Don’t meet all the role requirements? At DEWR we are dedicated to building a diverse and inclusive workforce and seek to recruit staff with a wide range of backgrounds, skill levels, disciplines and working styles. If this role resonates with you and you are excited about making an impact, but your past experience doesn’t align perfectly, we encourage you to apply anyway.

Citizenship - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

Security

Clearance - our successful candidate is required to hold, or have the ability to obtain, and maintain a Baseline security clearance. Please refer to the Job Information Pack for more information about the role.

Job Information

Pack - 26-0842 EXT - APS6 Systems Support Team Leader Opens in new window Job Information Pack - 26-0842 EXT - APS6 Systems Support Team Leader Opens in new window

📌 Systems Support Team Leader (Perth)
🏢 Department of Employment and Workplace Relations
📍 Perth