Company Description Ibis Budget Brisbane Airport is seeking a hands-on, energetic Assistant Manager to join our rapid-paced and ever-evolving hotel environment. Located in the Brisbane Airport precinct in Hendra, our 93-room hotel is always on the move and this role is right at the heart of it. This is a highly customer-focused position where you will lead from the front, ensuring every guest has a seamless and memorable experience.
You will thrive in a dynamic setting, confidently multitasking while keeping operations running smoothly.
In this role, you will:
- Oversee the smooth and efficient daily operation of the Front Desk - Deliver exceptional customer service and handle guest needs and concerns with professionalism and care - Supervise, support, and motivate team members to meet brand service standards and procedures - Communicate effectively with the General Manager on all aspects of guest services and operations - Manage shift handovers to ensure continuity and clarity across the team - Manage Accounts Receivable, ensuring timely follow-up and accuracy - Assist with rostering,
balancing operational needs with labour efficiency - Complete regular stocktakes and monitor inventory levels - Provide support with end of month processes, reporting and administration Qualifications - Previous experience in an Assistant Manager or similar leadership role - A genuine passion for customer service and creating memorable guest experiences - Ability to multitask in a fast-paced environment - Strong problem-solving skills with a proactive mindset - Confident leadership style with a hands-on approach - Strong communication and organisational skills - Experience with Opera Cloud (desirable but not essential) Additional Information - Overnight availability is required for this role - On-site living options are available - Access to the Accor Heartist Benefits Card, offering discounted accommodation and food & beverage worldwide - Ongoing learning and development through the "Learn Your Way" Academy