The Assistant Manager is responsible for overseeing the day‑to‑day operations of the service station, ensuring protected, efficient, and high‑quality service delivery across all departments. Assistant Managers work 40 hours per week on a 4‑days‑on / 3‑days‑off roster, including standard 10‑hour weekday shifts and an extended 11‑hour weekend shift with a 1‑hour paid break, during which the Assistant Manager is the sole manager on site and must remain on the premises for the duration of the shift.

Assistant Managers operate as part of a team of three, coordinating closely to maintain seamless seven‑day operations, uphold compliance standards, support staff, and ensure the store runs smoothly at all times. This position reports directly to the Managing Director.

DUTIES/RESPONSIBILITIES:

Store Operations & Customer Service

- Manage register operations and ensure prompt, courteous service to customers
- Respond professionally to customer inquiries and complaints
- Execute opening procedures (5:00 AM start): prepare hot food, replace fryer oil, complete fuel dips & orders, unlock store, and open registers
- Execute closing procedures (6:00 PM weekdays / 4:00 PM weekends): balance cash registers, process safe drops, oversee driveway shutdown and securing of store
- Oversee an extremely busy fried‑food service, ensuring continuous production, correct holding times, and rapid replenishment during peak periods
- Maintain strict quality and presentation standards for all fried food items, especially during morning and lunchtime surges

Fuel & Inventory Management

- Monitor fuel sales and drive‑offs; maintain staff alertness regarding forecourt activity
- Perform accurate daily fuel dips and maintain meticulous records
- Upload fuel dip data to SIRA online portal regularly
- Conduct regular stocktakes and notify the Managing Director of stock depletion prior to delivery days
- Ensure all merchandise is priced correctly and stock levels are maintained on the floor during peak periods
- Oversee warehouse, freezer, and beverage refrigerator organisation and cleanliness

Cash & Banking

- Reconcile daily cash banking




- Process weekly coin requests
- Ensure secure delivery of cash to the bank
- Complete all cash reconciliations in an accurate and timely manner

Food Safety & Compliance

- Oversee safe food preparation and handling procedures
- Ensure staff perform regular temperature checks of all refrigeration units
- Maintain temperature check records in the designated filing system
- Immediately report any malfunctioning equipment to the Managing Director
- Prepare and oversee sushi preparation when scheduled

Staff Management

- Supervise Console Operators and Driveway Attendants (typically 3–4 staff per shift, across two registers)
- Interview, hire, train, evaluate, and dismiss staff as needed
- Resolve staff grievances and conduct performance reviews
- Ensure staff checklists are completed to business standards
- Instruct staff on complex and difficult sales procedures
- Delegate tasks effectively across multiple departments
- Proactively supervise all staff by providing clear and consistent direction, ensuring high standards are adhered to at all times, and promoting a harmonious team environment
- Ability to mentor and train staff
- Be willing to take responsibility and accountability

Merchandise & Product Knowledge

- Maintain optimal merchandising standards, especially for hot food, beverages, and ice bags
- Demonstrate product knowledge of Century Yuasa batteries and manage warranty claims
- Examine returned goods and recommend appropriate action with Managing Director guidance

Administrative & Compliance

- Manage delivery paperwork and maintain detailed records
- Complete monthly general cleaning and organizational tasks as requested
- Ensure all safety and security procedures are enforced

REQUIRED SKILLS & ABILITIES





- Leadership capability, with the ability to motivate, guide, and support staff across all departments while maintaining a calm, professional presence
- Strong operational competence, including managing complex daily workflows, maintaining service continuity, and upholding high standards during peak trading periods
- Operational decision‑making under pressure, demonstrating sound judgment, prioritisation, and problem‑solving in fast‑paced and high‑volume environments
- Cross‑functional team coordination, ensuring smooth collaboration between console, driveway, hot food, warehouse, merchandising, and compliance functions
- Excellent communication skills and a strong customer service focus; professionally presented and groomed at all times
- Willingness to perform all tasks regardless of job title, demonstrating adaptability and hands‑on leadership
- Ability to multitask effectively across multiple departments while maintaining accuracy and attention to detail
- Proven supervisory experience in any field, with the ability to train, coach, evaluate, and manage staff performance
- Team‑oriented mindset with the ability to work collaboratively with Assistant Manager peers to ensure seamless seven‑day operations
- Resilience and stamina to perform long shifts, including early morning starts (5:00 AM) and extended weekend shifts of 11 hours with a 1‑hour paid break, during which the Duty Manager is the sole manager on site and cannot leave the premises
- Committed, trustworthy, and responsible, with flexibility to work weekends and public holidays when rostered
- Positive attitude and reliability, with the ability to maintain focus and composure throughout long operational days

PHYSICAL REQUIREMENTS:

- Ability to stand for extended periods at the register; physical conditioning improves after the initial weeks
- Capacity to perform manual handling duties, including receiving and distributing deliveries throughout the store

DESIREABLE QUALIFICATIONS

- Nationally Accredited Food Safety Supervisor Certificate
- First Aid Certificate

📌 Assistant Manager (Nhulunbuy)
🏢 BP Service Station Nhulunbuy
📍 Nhulunbuy