? Level: Mid-Level

We’re looking for a motivated, organized, and results-driven Assistant Manager to support senior management in overseeing daily operations, coordinating teams, and achieving business objectives. In this role, you will assist with operational planning, team leadership, performance management, customer service, and process improvement while helping ensure the smooth and efficient running of the organization. You'll collaborate closely with managers, employees, customers, suppliers, and internal departments to support business performance and deliver high-quality outcomes.

If you're passionate about leadership, teamwork, operational excellence, and developing your management skills, we'd love to hear from you! ? Key Responsibilities

Support the Manager in overseeing day-to-day business operations and ensuring efficient workflow.

Assist with implementing operational plans, business strategies, policies, procedures, and performance objectives.

Supervise, coordinate, and support team members to achieve operational, customer service, and business targets.

Delegate tasks, monitor workloads, and ensure responsibilities are completed accurately and on schedule.

Assist with staff scheduling, workforce planning, training, onboarding, and performance management activities.

Monitor team performance and provide coaching, guidance, feedback, and support to employees.

Assist with managing budgets, expenses, inventory, resources, and operational costs where required.

Monitor key performance indicators (KPIs), service standards, productivity, and business performance.

Support customer service activities and help resolve customer enquiries, complaints, and operational issues professionally.

Collaborate with sales, marketing, finance, HR, operations, procurement, and other departments to achieve business objectives.

Assist with identifying operational challenges, risks, and process improvement opportunities.





Implement practical solutions to improve efficiency, productivity, service quality, and customer satisfaction.

Prepare reports, performance updates, operational summaries, and management information as required.

Ensure compliance with company policies, workplace procedures, health and safety requirements, and applicable regulations.

Assist the Manager with meetings, projects, business initiatives, and strategic activities.

Act as a key point of contact for employees, customers, suppliers, and internal stakeholders when required.

Step into the Manager's responsibilities and provide leadership and operational support during periods of absence.

Promote a positive workplace culture based on teamwork, accountability, professionalism, and continuous improvement. ✅ Requirements

Previous experience in a supervisory, team leader, assistant manager, coordinator, or similar management role is advantageous.

Strong understanding of business operations, team coordination, customer service, and performance management.

Excellent leadership, communication, interpersonal, and organizational skills.

Strong problem-solving and decision-making abilities with a proactive approach to managing challenges.

Ability to motivate, coach, and support employees to achieve performance and business objectives.

Strong time management skills with the ability to manage multiple tasks, priorities, and deadlines.

Ability to work effectively with managers, employees, customers, suppliers, and cross-functional teams.





Strong customer-focused mindset with a commitment to delivering high-quality service and positive experiences.

Proficiency in Microsoft Office applications and familiarity with business management, CRM, POS, or operational systems is advantageous.

Strong attention to detail with the ability to monitor processes, records, and operational performance.

Ability to remain calm and professional when handling challenging situations and competing priorities.

High level of professionalism, reliability, accountability, adaptability, and integrity.

Ability to work independently while contributing effectively to a collaborative management team.

Commitment to continuous learning, leadership development, process improvement, and operational excellence.

Certificate, diploma, or bachelor's degree in Business Administration, Management, Operations, Hospitality, Retail, or a related field is advantageous. ? What We Offer An excellent opportunity to develop leadership and management experience in a supportive environment.

Opportunities to work closely with experienced managers and contribute to important business and operational initiatives.

Career growth and career development opportunities toward management and senior leadership roles.

Ongoing training, coaching, mentorship, and leadership development support.

Exposure to business operations, team management, customer service, performance management, and cross-functional projects.

Opportunities to develop valuable skills in planning, decision-making, problem-solving, and people leadership.

Competitive salary and comprehensive benefits package.

A collaborative workplace culture that values teamwork, professionalism, accountability, innovation, and continuous improvement.

The opportunity to make a meaningful impact by supporting effective operations, developing high-performing teams, improving customer experiences, and contributing to long-term business success.

📌 Assistant Manager (Australia)
🏢 Microsoft Student Club - SCU
📍 Australia