Assistant Store Manager — Gameology Box Hill

Full Time | 38 hours per week | Box Hill, VIC

Why You'll Love This Role:

- Get in on the ground floor of our brand-new Box Hill store and help build its team and culture from the very start

- Bring your love of board games and TCGs to life by planning tournaments, release parties, and community-building events

- Step up as second-in-command — take ownership of daily operations and step into the Manager's shoes when needed

- Grow your retail career with hands-on leadership experience, from training staff to shaping KPI reporting

- Work in a fast-paced, target-driven environment that rewards initiative, attention to detail, and genuine customer care

About Gameology

Gameology is a proudly Australian gaming retailer dedicated to bringing incredible tabletop and trading card game experiences to our community. With the launch of our exciting new Box Hill store, we're growing our team and looking for passionate, driven people to help us deliver an unbeatable in-store experience.

About the Role

As Assistant Store Manager, you'll work closely with the Store Manager to keep the Box Hill store running smoothly day-to-day — from leading the team on the floor to keeping stock, sales, and events on track. You'll be the first point of contact for customer and staff queries, and you'll step confidently into the Manager's shoes whenever they're not available. This is a hands-on leadership role for someone who wants to grow into store management while making a real impact from day one.

Key Responsibilities

Customer Service & Sale

- Consistently deliver a customer-centric culture by ensuring Gameology Service Standards (the 3E’s) are upheld.

- Build customer retention through focus on the loyalty program, Gameology e-newsletter and promotional activity.

- Maximise all sales opportunities by suggesting additional items to complement purchases, e.g. board game expansions, new editions or games with similar methods of play.

- Process customer payments and refunds, supporting the Store Manager’s overall cash flow management.





- Act as the first point of contact for customer escalations, referring matters to the Store Manager where required.

- Solve each customer interaction efficiently while adopting a positive, polite, cheerful and professional approach.

Retail Operations & Inventory Management

- Follow store opening and closing procedures, including reconciling sales at close for Store Manager review.

- Maintain high accuracy and quantity of stock in-store by conducting regular stocktakes and restocking where required.

- Receive and unpack inventory.

- Monitor new stock to ensure embargo dates are not breached.

- Pick, prepare and organise pickup orders daily and monitor collection, supporting the Click & Collect backlog managed by the Store Manager.

- Ensure the in-store environment remains clean, tidy and hygienic.

Team Leadership & Training

- Take ownership of day-to-day team onboarding and training for new and existing store staff, in line with procedures set by the Store Manager.

- Assist in developing training material for quarterly staff training sessions.

- Process staff transactions.

- Act as the first point of contact for staff inquiries and customer escalations, ahead of referral to the Store Manager.

- Provide feedback to the Store Manager regarding team and individual performance, and participate in team reviews and/or disciplinary action.

- Assume the role of Manager when the Store Manager is indisposed.

Events & Promotions

- Plan and coordinate trading card game events, tournaments, release parties and other related activities, in line with the weekly events program established by the Store Manager.

- Ensure smooth execution of events, including set-up, registration and facilitation of game play.





- Implement strategies to grow and retain the store’s trading card game community.

- Explore innovative ways to increase store visibility and attract new players to events.

- Provide excellent customer service by addressing inquiries, concerns and feedback related to events.

- Coordinate with the Store Manager to ensure an adequate supply of promos and prizes for events.

Brand, Communication & Reporting

- Ensure the Gameology brand values and voice are upheld and consistent throughout every customer interaction.

- Maintain Gameology’s reputation as a knowledgeable, efficient and fun retailer by fielding all customer inquiries consistent with the 3E’s.

- Maintain currency of policy knowledge to ensure information conveyed to customers and staff is accurate and supported.

- Maintain currency of documentation relevant to Retail and Customer Service procedures.

- Assist in developing and analysing department KPI reports for the Store Manager’s review prior to submission to Executive Management.

- Perform ad-hoc administrative duties to provide further support to additional departments as required.

- Contribute to improving company workflow by cultivating and suggesting opportunities for new processes or attributes.

What We're Looking For:

- 2-3 years experience in hospitality and/or retail sectors

- Prior management or 2IC experience (high regarded)

- Strong verbal communication skills, including an excellent ability to problem-solve

- Previous experience using workflow management programs (Slack, Asana preferred) highly regarded

- Solid attention to detail

- Ability to work in a target-driven, fast-paced environment

- Excellent time management skills and initiative

- Board game or TCG knowledge essential

Ready to help launch our newest store? Send your cover letter and resume to [email protected] and tell us why you're the perfect fit for the Gameology Box Hill team! Due to a large volume of applications, we may not be able to respond to all applicants.

📌 Assistant Store Manager (Box Hill)
🏢 Gameology
📍 Box Hill