Automation Specialist | Workflow & Systems Integration Location: Sydney CBD, Hybrid work Contract: Initial 6 months contract Start Date: ASAP We are seeking an experienced Automation Specialist to play a critical role in delivering a future-state Local Administrator Access operating model. Working closely with the Technical Business Analyst and key stakeholders across Cyber Security, Identity, and End User Experience (EUX) teams, you will design, build, test, and implement automated workflows and integrations that replace manual processes and drive operational excellence. This is an exciting opportunity to shape automation strategies, improve employee experiences, and create scalable solutions that enhance governance, security, and efficiency.

What You'll Be Doing

Workflow Automation

Design and implement automated request, approval, and fulfilment workflows.

Configure workflow orchestration and intelligent approval routing.

Automate notifications, escalations, exception handling, attestations, and governance activities.

Streamline manual operational processes through automation.

Automate Local Administrator Access request, validation, approval, fulfilment, monitoring, and removal activities where possible.

Enhance and optimise Jira and SailPoint workflows to improve responsiveness and automation capabilities.

Systems

Integration

Build integrations between request management, identity governance, endpoint management, and approval platforms.

Leverage APIs, connectors, and enterprise automation tools to enable seamless workflows.

Facilitate data exchange across Cyber Security, Identity, and EUX systems.

Support automated access validation, reporting, compliance, and governance processes.

Technical Solution

Delivery

Translate business and operational requirements into scalable technical solutions.

Develop reusable automation components,



standards, and implementation patterns.

Perform testing, troubleshooting, defect resolution, and deployment activities.

Support knowledge transfer and transition into operational support teams.

User Experience

Enhancement

Simplify user request and fulfilment journeys.

Reduce manual touchpoints and approval bottlenecks.

Improve transparency through automated status updates and tracking.

Design and implement self-service capabilities where appropriate. Reporting & Continuous Improvement

Develop operational dashboards and automation performance reporting.

Measure workflow effectiveness and identify optimisation opportunities.

Recommend and implement continuous improvement initiatives across adjacent processes.

Establish reusable automation patterns for future business use cases.

What Success Looks

Like

End-to-end automated workflows successfully implemented

Significant reduction in manual processing effort

Faster approval turnaround times and improved user experience

Automated governance, compliance reporting, and monitoring established

Sustainable support model delivered

Reusable automation frameworks available for future initiatives What We're Looking For

Proven experience designing and implementing workflow automation solutions within enterprise environments.

Solid experience with workflow orchestration, process automation, and systems integration.

Hands-on experience with platforms such as Jira, SailPoint, ServiceNow, or similar enterprise tooling.

Knowledge of APIs, integration frameworks, and automation technologies.

Experience working across Cyber Security, Identity & Access Management (IAM), and End User Computing environments.

Strong problem-solving skills with the ability to translate business requirements into technical solutions.

Excellent stakeholder engagement and communication skills.

📌 Automation Specialist - Workflow Automation (Sydney)
🏢 Ntt Data
📍 Sydney