Are you ready to bring energy, drive, and fresh ideas to a fast‑moving collections environment? We’re on the lookout for a Billings and Collections Officer who thrives on challenge, enjoys problem‑solving, and wants to grow with a dynamic team in brand‑new CBD offices.
Reporting to the Collections Manager, you’ll manage a ledger of accounts and play a key role in maintaining accounts through proactive collections and query resolution, whilst also gaining exposure to billing and invoicing.
Key Responsibilities
- Engage with clients to arrange payment plans and resolve outstanding balances.
- Apply your strong communication and problem-solving skills to deliver exceptional service while achieving collection goals.
- Manage overdue accounts with professionalism, ensuring accurate records and timely follow-ups.
- Work closely with internal teams to support positive customer experiences and effective resolutions.
- Identify & escalate high risk accounts for further review and action
- Generate and distribute invoices and statements
- Collaborate with other departments to resolve billing issues
About You:
- Previous experience in collections, debt recovery, or a similar role.
- Strong interpersonal and customer service skills, with the ability to handle sensitive financial conversations.
- Confident negotiation skills and the ability to secure payment arrangements.
- High attention to detail, a compliance-driven approach, and a focus on achieving results.
If you thrive in a fast-paced workplace and are committed to helping customers while delivering solid outcomes, we’d love to hear from you. For any questions about the role, please contact Vanessa at
[email protected]
📌 Billings and Collections Officer (Melbourne)
🏢 Kbh Solutions
📍 Melbourne