Role- Business Analyst – Customer & Account Origination

Type- Contract

Location-Sydney, Australia

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Role Summary

Seeking an experienced Business Analyst with solid domain expertise in Customer and Account Origination within banking transformation programs. Experience in banking migrations, integrations, and modernization initiatives is essential. Exposure to Agentic AI and AI-assisted business analysis is desirable.

Key Responsibilities

- Gather, analyse, and document business, functional, and non-functional requirements.
- Facilitate workshops and stakeholder discussions across business, operations, risk, compliance, and technology teams.
- Create BRDs, FRDs, User Stories, Process Maps, Use Cases, and Acceptance Criteria.
- Analyse and improve customer onboarding, customer origination, and account origination processes.
- Support banking integration, migration, and platform modernization initiatives.
- Perform current-state vs target-state analysis and identify process improvement opportunities.
- Define business rules, data mappings,



and migration requirements.
- Conduct impact assessments across upstream and downstream banking systems.
- Collaborate with Product Owners, Architects, SMEs, and Delivery teams to define target-state solutions.
- Support SIT, UAT, business readiness, and production validation activities.

Required Experience

- 8 years of Business Analysis experience.
- Strong banking domain experience in Customer Origination, Account Origination, and Customer Servicing.
- Experience in banking transformation, migration, consolidation, or modernization programs.
- Strong stakeholder management and requirements elicitation skills.
- Experience with Agile delivery methodologies.
- Understanding of customer and account data migration concepts.

Good to Have

- Familiarity with Generative AI, Agentic AI, or AI-assisted Business Analysis tools.
- Exposure to AI-assisted Business Analysis tools and techniques.

📌 Business Analyst – Customer & Account Origination (Sydney)
🏢 ALOIS Australia
📍 Sydney