Business Analyst Join us as a Business Analyst and support a large transformation project in the telco space. FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.
Join FinXL as a Business Analyst on a large transformation project and be deployed with a leading Telecommunications client on a 12-month contract in Macquarie Park.
Responsibilities - Drive customer segmentation and cohorting strategies to establish structured migration frameworks - Define functional business rules and end-to-end processes for network and system migration - Document customer notification workflows, complaints handling, and escalation structures - Assess IT system impacts and capture business requirements for system automation - Facilitate cross-functional workshops to align stakeholders on process designs and decision rules - Produce key BA artefacts, including BRDs,
functional specs, process maps, and traceability matrices - Translate complex business needs into actionable specs for technology and operational teams Key Skills &
Experience - Minimum 6-8 years of experience as a Business Analyst on complex transformation or migration programs - Robust background in Telecommunications or managed services - Demonstrated experience designing and documenting end-to-end business and operational processes - Proven ability in customer segmentation, data analysis, and cohort model prioritization - Expertise defining business requirements across platforms like Salesforce, ServiceNow or SAP - Strong analytical and structured thinking skills with high attention to detail, risks, and dependencies Engagement Details - 12 months fixed-term contract with FinXL - Deployed with a leading Telecommunications client - Hybrid working model with 3 days/week in the office in Macquarie Park
📌 Business Analyst (City of Ryde)
🏢 Finxl
📍 City of Ryde
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