About the Role

Frontline Support Services is seeking a dedicated and experienced Case Manager to join our team in Cairns, QLD. This is a subcontracting role (ABN required), offering an opportunity to make a meaningful impact in the lives of children, young people, and families within our community.

As a Case Manager, you will play a key role in coordinating and delivering essential support services to vulnerable individuals and families while working collaboratively within a supportive and professional team environment.

Key Responsibilities

- Conduct comprehensive assessments to identify client needs and develop tailored support plans

- Coordinate a range of support services, including referrals, advocacy, practical assistance, and stakeholder engagement

- Advocate on behalf of clients to ensure appropriate supports and resources are accessed

- Work collaboratively with internal teams and external stakeholders to deliver holistic, client-focused care

- Maintain accurate and detailed case notes and documentation in line with organisational policies and compliance requirements

- Participate in regular supervision, team meetings, and ongoing professional development

- Participate in an afterhours on-call roster shared within the case management team

About You To be successful in this role, you will have:

- A relevant tertiary qualification in Social Work, Psychology, Human Services, or a related field (or currently enrolled)





- Minimum 2 years’ experience in a Case Management or similar role within the community services sector

- Strong interpersonal and communication skills with the ability to build rapport and professional relationships

- Demonstrated ability to manage complex situations and apply critical thinking and problem-solving skills

- Knowledge of child protection legislation, reporting obligations, and trauma-informed practice

- Ability to work collaboratively within a multidisciplinary environment

- Excellent organisational and time management skills with the ability to manage a varied caseload

- Current driver’s licence, valid Blue Card, Yellow Card/NDIS Worker Screening, and ABN

What We Offer

- Ongoing training and career development opportunities

- Supportive leadership and team culture

- Opportunities for career growth and leadership development
- The prospect to make a genuine difference within the Cairns community

About Us

Frontline Support Services is committed to empowering vulnerable children, young people, and families across the Cairns region. We take a holistic and strengths-based approach, working collaboratively with community stakeholders to provide meaningful and sustainable support outcomes.

Our team is passionate about creating positive change and supporting individuals to thrive within their communities.

If you are passionate about making a difference and would like to join our growing team, we encourage you to apply now.

📌 Case manager (ABN) (Cairns)
🏢 Frontline Support Services
📍 Cairns