Strata Client Manager - Sydney Join the world’s largest privately owned insurance broker

Build trusted partnerships and deliver specialist strata insurance solutions

Flexible work options As a Strata Client Manager, you will play a key role in managing and growing a portfolio of strata clients by delivering expert insurance advice and an exceptional client experience. You’ll work closely with owners' corporations, strata managers, and insurers to design and maintain tailored insurance programs that protect clients’ assets and meet legislative requirements. Working at Lockton is an exciting opportunity to be part of a business with strong growth, a flat structure, and a genuinely people-first culture.

We encourage ideas, collaboration, and innovation, and we’re committed to supporting your career development at every stage of your career.

If you enjoy building long-term client relationships and want to specialise in strata insurance within a collaborative and supportive environment, this role could be for you. What will you be doing? Client management & advisory

Act as the primary point of contact for a dedicated portfolio of strata clients

Build strong, long-term relationships with owners corporations, strata managers, and key stakeholders

Provide specialist advice on strata insurance coverage, policy structures, risk exposures, and claims trends

Conduct regular client reviews to ensure insurance programs remain fit for purpose and aligned to client objectives Insurance placement & renewals

Manage end-to-end renewal and placement processes, including market engagement, negotiation, and insurer submissions

Prepare and present clear, compliant renewal reports and insurance recommendations

Ensure accuracy of policy documentation, coverage analysis, and timely issuance of policies





Develop and maintain strong relationships with insurers to optimise coverage, pricing, and term Risk, compliance & governance

Ensure all advice and documentation complies with regulatory requirements, internal policies, and professional standards

Maintain accurate and up-to-date client records in broking systems

Identify opportunities for risk improvement and support clients with risk mitigation strategies Collaboration & portfolio growth

Work closely with internal teams across claims, technical, and operations to deliver a seamless client experience

Identify opportunities to expand services, cross-sell solutions, and support portfolio growth

Contribute to continuous improvement initiatives and provide support to junior team members as required You will need the following experience and qualifications:

Essential

Demonstrated experience in strata insurance and/or commercial insurance broking

Proven ability to lead, coach, and manage team members

Strong client relationship management and advisory capability

Solid understanding of strata insurance requirements and legislation

Experience managing renewals, placements, and insurer negotiations

High attention to detail with strong organisational and time management skills

Excellent written and verbal communication skills Desirable

Tier 1 Insurance Broking qualification (or willingness to obtain)

Experience contributing to portfolio growth or retention strategies

Broader commercial broking exposure We offer:





Flexible and hybrid working arrangements to support work-life balance

Ongoing professional development and career progression opportunities

Access to mentoring, training, and knowledge-sharing across the business

Competitive remuneration and recognition programs

Health and wellbeing initiatives, including EAP support

Paid parental leave, volunteer leave, and additional wellbeing days An inclusive and supportive culture where your contribution genuinely matters About Lockton

Lockton is the world’s largest privately owned insurance broker. Recognised as a Great Place to Work in Australia, we’re known for our entrepreneurial spirit, flat structure, and robust values-driven culture.

With a 98% client retention rate locally and a global footprint, we employ some of the best minds in the risk and insurance industry. Insurance is a reliable, evolving, and highly rewarding career — and at Lockton, your voice and ideas help shape our future.

To learn more about us, visit global.lockton.com. How to apply:

If this opportunity excites you, we encourage you to apply — even if your experience doesn’t perfectly align with every requirement. We value diverse perspectives and are committed to supporting your growth. Please click Apply and submit your CV along with a brief cover letter outlining your interest in the role.

Lockton is an equal opportunity employer and is committed to creating an inclusive environment for all associates. We strongly encourage applications from Aboriginal and Torres Strait Islander Peoples, women, people with disability, LGBTIQ+ individuals, and those from culturally and linguistically diverse backgrounds. We do not accept speculative CVs from recruitment agencies and will not be liable for any fees associated with unsolicited submissions.

📌 Client Manager (Sydney)
🏢 Lockton
📍 Sydney