Client Service and Administration Officer Contract Type Contract Reference BH-375085 Public Sector & Government Negotiable About The Organisation It is the government entity responsible for overseeing a nation's external engagements, supporting citizens internationally, and coordinating global partnerships and responses.

About The Role This organisation is seeking an experienced APS4-5 Administration or Client Service professional with strong communication, organisational and problem-solving skills to join a high-performing team.

Level/Classification: APS4-5 Contract Type: Labour Hire Contract Duration: 12 Months + 12 Months extension Location: Canberra, ACT Indicative Rate: $59.00 - $69.00 Per Hour + Super Requirements - MUST have a minimum NV1 Security Clearance held prior to commencement - Ability and willingness to Undergo Police Check - Selection Criteria Response Key Responsibilities - Act as the first point of contact for client enquiries via phone, email and face-to-face.

- Provide accurate advice in line with relevant policies, procedures and service standards.
- Receive, assess and process applications, ensuring information is complete and accurate.
- Maintain accurate client records and update internal systems.
- Liaise with internal and external stakeholders to progress and finalise administrative processes.
- Support activities involving external service providers and government agencies.




- Process sensitive information and external checks in accordance with security requirements.
- Prepare clear and accurate documentation for delegate review and approval.
- Assist with the development and maintenance of standard operating procedures.
- Contribute to process improvements, projects and operational activities.
- Provide administrative support across the team and undertake other duties as directed.

Essential

Skills & Experience - To be successful in this role, you will demonstrate:

- Experience in client service, administration or application processing.
- Strong communication, organisational and time management skills.
- High attention to detail and sound problem-solving abilities.
- Experience interpreting policies or procedures.
- The ability to manage competing priorities in a rapid-paced environment.
- Strong stakeholder engagement skills and the ability to work independently and within a team.
- A proactive approach to continuous improvement.

Desirable

Experience - Certificate III or IV in Government (desirable but not essential).

- Experience working with security clearance vetting processes.
- Knowledge of the Australian Government Protective Security Policy Framework (PSPF).
- Previous experience within a government or highly regulated environment.
- Experience managing sensitive or confidential information.

📌 Client Service and Administration Officer (Canberra)
🏢 Ignite Services
📍 Canberra