Client Service & Administration Officers- APS4/5 - NV1 required ACT Government Contract(Full Time) 12-month APS4/5 chance in Barton managing client enquiries and sensitive applications. Australian citizenship and NV1 essential.

- 12-month Federal Government contract with extension potential - Australian citizenship and current NV1 clearance essential McArthur is seeking an experienced Client Service and Administration Officer to support a Commonwealth Government department based in Barton. This is a full-time contract opportunities suited to candidates with strong government administration, application-processing and client-service experience. Successful candidates will work in a busy operational environment, managing sensitive enquiries and administrative processes in accordance with established policies and procedures. Applicants must be Australian citizens and already hold a current Negative Vetting Level 1 security clearance or higher. The opportunity - Full-time contract positions - Potential extension of up to 12 months - Expected commencement in October 2026 - 37.5 hours per week - Barton, ACT location - APS4 and APS5 equivalent opportunities Key responsibilities - Act as a primary contact for clients through telephone, email and face-to-face channels - Respond to enquiries and provide accurate advice in line with policies, procedures and service standards - Receive, review and process applications, ensuring information is complete and accurate - Maintain accurate client records and update internal systems - Liaise with internal teams, external service providers and government agencies - Coordinate and process sensitive external checks - Monitor administrative matters from commencement through to completion - Prepare clear written documentation and recommendations for delegate consideration - Contribute to the development and maintenance of Standard Operating Procedures - Support Team Leaders with policy,



service-delivery and operational projects - Assist with broader administrative and client-service activities across the section About you To be successful, you will demonstrate:
- Experience processing applications, cases, requests or other high-volume administrative matters - Strong client-service skills across phone and email channels - The ability to manage sensitive or challenging enquiries professionally - Excellent attention to detail and recordkeeping skills - Experience interpreting and applying government policies and procedures - Sound judgement and the ability to identify when matters require escalation - Robust organisation and time-management skills - The ability to manage competing priorities and meet tight deadlines - Confidence working independently and collaboratively in a team environment - A proactive approach to process improvement and operational support Mandatory requirements Applicants must:
- Be an Australian citizen - Hold a current Australian Government NV1 security clearance or higher - Be available to work from Barton, ACT - Be able to commence in October 2026 Applicants who only hold a Baseline clearance cannot be considered for these positions.

The following will be highly regarded:

- Experience in security clearance or personnel-vetting processes - Knowledge of the Protective Security Policy Framework - Previous experience within DFAT, Defence or another Commonwealth security environment - Experience undertaking sensitive external checks - Experience preparing documentation or recommendations for delegate approval - Experience drafting or maintaining SOPs - Certificate III or IV in Government APS4 and APS5 consideration Candidates may be considered at the APS4 level, APS5 level or both. Please state in your application whether you are seeking consideration for:
- APS4 opportunities - APS5 opportunities - Both APS4 and APS5 opportunities APS5 applicants should demonstrate experience managing more complex matters, independently interpreting policy, preparing recommendations and contributing to process improvement.

📌 Client Service & Administration Officers-/5required (Canberra)
🏢 Wellington Shire Council
📍 Canberra