Do you thrive on delivering great client outcomes, solving problems and ensuring no detail gets missed?

We're looking for a proactive Client Services Manager to join our Private Client Advisory team. You'll play a critical role in supporting advisers and clients, managing administration across investments, insurance and superannuation, and helping deliver exceptional client service.

This is an excellent opportunity for someone who thrives on building relationships, enjoys speaking with clients, is highly organised, and brings a curious mindset to solving problems and delivering positive outcomes.

This is a full-time position, with flexibility to consider a part-time (four-day) arrangement for the right candidate.

The Company

Work with one of Sydney's most respected financial advisory groups, trusted by leading legal and professional services firms to protect and grow their wealth. Guided by a culture of collaboration, integrity and innovation, the firm delivers personalised advice that helps clients navigate life's major financial decisions with confidence.

You'll join a collaborative, value-driven team working alongside experienced advisers in a supportive environment that genuinely invests in learning, development, and long-term career growth.

Culture & Benefits

- Hybrid working
- Join a collaborative, client-focused Centre of Excellence
- Ongoing training and career development opportunities
- Work alongside highly respected advisers and professionals
- Support clients across the legal, accounting and professional services sectors
- Make a meaningful impact through exceptional client service

The Opportunity We're looking for a proactive and client-focused Client Services Manager to join our Private Client Advisory team.

What Success Looks Like In this role, you'll be known for:





✓ Building strong relationships with clients and stakeholders

✓ Taking initiative to solve problems before they escalate

✓ Delivering accurate, compliant and timely administration

✓ Creating positive client experiences through professional and engaging communication

Key Responsibilities In this role, you will be responsible for delivering exceptional client service while ensuring the smooth day-to-day administration of our financial planning practice. Your responsibilities will include but are not limited to:

- Deliver exceptional service and support to clients throughout their financial advice journey. Preparing client documentation with a high level of accuracy and compliance standard.
- Act as a first point of contact for clients, problem solving and managing communications a skilled and timely manner.
- Build and maintain positive relationships with clients, advisers and external stakeholders.
- Prepare, process and manage client documentation relating to investments, superannuation, insurance and financial advice recommendations including quotations, application documents and client reporting.
- Manage day-to-day administrative tasks, including data entry, document management, record maintenance and calendar coordination.
- Liaise with product providers, insurers, platforms and other external parties to obtain information and progress client requests.




- Monitor outstanding tasks and proactively follow up on client matters to ensure positive outcomes and timely resolutions.
- Identify and resolve issues independently, escalating only when appropriate.
- Ensure all work is completed accurately, compliantly and in accordance with internal policies and industry requirements.

About You You're more than an administrator - you're someone who takes pride in delivering exceptional client experiences and ensuring every detail is managed accurately and professionally.

You bring

- Minimum 3 years' Client Service Manager experience within the financial planning industry.
- Detailed knowledge and understanding of insurance, superannuation and advice implementation processes will be highly regarded
- Exceptional attention to detail and a commitment to producing high-quality, accurate work
- A genuine passion for achieving positive client outcomes and creating outstanding service experiences
- Confidence communicating with clients over the phone, building rapport and managing enquiries professionally
- A naturally curious mindset and desire to continuously learn about financial planning, investments, insurance and superannuation
- Strong independent problem-solving skills and the ability to take ownership of tasks through to completion
- The ability to identify issues, investigate solutions and proactively follow up when required
- Excellent organisational skills and the capability to manage competing priorities effectively
- A collaborative approach while remaining self-motivated and accountable for your work
- Experience with XPlan, Xeppo, Captegra or similar CRM systems (highly regarded)

If you're looking to build a long-term career in financial planning with a respected and supportive firm, we'd love to hear from you. Apply now for a confidential discussion.

📌 Client Services Manager | Financial Planning | Hybrid | Client-Focused Team (Sydney)
🏢 Catalina Consultants
📍 Sydney