Are you someone who loves helping people get back on track? Do you enjoy problem‑solving, building rapport, and navigating tricky conversations with confidence and empathy? If you’re looking for a role where you can make a real difference in customers’ financial wellbeing - we’d love to meet you.

The Role

We’re looking for a Collections Specialist to join our team. In this role, you’ll work closely with customers who may be experiencing financial pressure, helping them find practical pathways forward. You’ll use your financial services experience and excellent people skills to guide customers through the next steps, provide clarity, and ensure they feel supported.This is a great opportunity for someone who enjoys meaningful customer interactions, thrives in a structured workplace, and brings a positive, solution-focused attitude to their work.

What you’ll be doing

- Building genuine relationships with customers and understanding their current situation




- Having confident but empathetic conversations about overdue accounts
- Working with customers to set up sustainable arrangements and payment plans
- Advising customers on available options and explaining obligations clearly
- Collaborating with internal teams to resolve issues and ensure the best outcomes
- Maintaining accurate records and following regulated processes
- Contributing to continuous improvement by sharing insights and feedback

What you’ll bring

- Experience in financial services, banking, lending, insurance, or a similar regulated environment is preferred
- Strong communication skills - both written and verbal
- A calm, professional approach to tough conversations
- A problem-solver’s mindset and a genuinely helpful attitude
- Solid organisational skills and comfort working with systems and processes
- Resilience, positivity, and a team-first approach

📌 Collections Officer (Sydney)
🏢 Avanti Finance
📍 Sydney