WorkTrybe is proud to partner with OnDeck as their in-house Talent Acquisition Partner, helping build a results-driven late stage collections team that supports Australian small businesses while recovering funds efficiently. Are you motivated by targets, thrive in a fast-paced environment, and excel at turning challenging situations into positive outcomes? OnDeck is looking for determined, empathetic, and tenacious individuals ready to make a tangible impact one call at a time.

This isn’t just another collections role.. It’s your opportunity to shape the way small businesses navigate financial recovery and make a real difference in their journey. What you'll be doing: You'll be at the forefront of customer engagement, owning a portfolio of late-stage accounts and working with customers to achieve fair and practical resolutions.

Handle high-volume inbound and outbound calls

Manage your own portfolio of late-stage recoveries

Skip trace to locate customers and enable contact

Build trust and negotiate realistic repayment plans

Liaise with field agents, solicitors, and third parties

Assess and respond to financial hardship applications

Stay compliant with ASIC, ACCC, Privacy Act, and internal policy

Collaborate with your team to smash individual and shared KPIs What you'll bring:

1+ years of experience in collections (secured or unsecured)





Strong experience in late-stage collections and skip tracing

Confident communicator and skilled negotiator

Positive, team-oriented, and approachable

Strong attention to detail and natural problem-solving skills

Ability to prioritise, multi-task and remain focused under pressure

Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams)

Experience using Salesforce is a bonus - training provided

Litigation experience highly regarded Why this opportunity stands out: There are plenty of reasons our client has been recognised as a Top 5 Australian Employer for five years running. Here are just a few:

Make a real difference for small businesses across Australia

Be part of a team that's cooperative, open, and fun

Hybrid work model - work from home 1 day per week

Great Sydney CBD location + fully stocked kitchen

Regular team building events + wellness initiatives

Learn, grow and thrive in a company that invests in you Ready to bring your energy to a team that values impact and innovation? Apply now and be part of something meaningful, where every conversation can change a business for the better. This role is being recruited by our Talent Acquisition Partner. You will be directed to the WorkTrybe careers page once you click apply.

📌 Collections Specialist - Late stage (Sydney)
🏢 OnDeck Australia
📍 Sydney