Shape customer service experiences that support community impact and the future local government workforce!

Temporary full-time opportunity in the Office of Local Government Office located in Parramatta or Nowra, with flexible working supported Salary relative to experience, and ranges from $87,198.77 to $95,482.03 (Clerk Grade 3/4) Join our team and shape your world in a workplace that empowers you to do your best work and build a meaningful career. In this role, you will contribute to shaping lives and communities across NSW, while shaping your own career. You will enjoy flexible work options, varied and impactful projects, and a vibrant,

diverse team culture built on collaboration, inclusion and support. We are creating a workplace where everyone belongs and where you can balance work, life and wellbeing. The role As the Concierge, Apprentices and Trainees, you will play a key role in supporting the delivery of the Fresh Start for Local Government Apprentices,

Trainees and Cadets Program. Acting as the first point of contact for councils,

program participants and stakeholders, you will provide timely, accurate and customer-focused advice, manage enquiries through a shared mailbox, and help ensure a seamless service experience. You will build strong relationships with internal and external stakeholders, support program administration, prepare reports and contribute to communications and publications, including program newsletters. This aligns with the role's purpose of providing project and administrative support while delivering high-quality customer service and enquiry management.

Working in a fast-paced, high-volume environment, you will prioritise competing demands, develop an understanding of relevant legislation, policies and guidelines, and use this knowledge to respond effectively to enquiries and requests for information. You will also leverage technology and information management systems to support productive service delivery,



identify opportunities for process improvement, and contribute to the successful delivery of program outcomes that support local government apprentices, trainees and cadets across

NSW. For more information about the role, read the full Role Description here:

Concierge, Apprentices and Trainees

[https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMtODdlTBcJO-stHicjXJ0_TjMcMPWtDMNI7EL3GAHt8m13ELd3KCp-q-wBwejR3EgLpmw2zwdemaLB38jdincq8E8Dc36uy9fXjp037hz4AB8F7L_yafxszah80L4Azk45Uvi3eJjJPqPRcOCK4W-ePQ%7e%7e] What you will bring to the role Strong customer service skills with a commitment to delivering timely, accurate and responsive support to a diverse range of stakeholders.

Excellent communication skills, with the ability to explain information clearly, prepare well-structured written correspondence and build productive stakeholder relationships.

Proven ability to analyse information, solve problems and identify practical improvements to processes and systems.

Strong organisational skills, with the ability to manage competing priorities and maintain accuracy in a high-volume environment.

Sound digital literacy and experience using a variety of software applications, records management systems and technology to support effective service delivery.

A proactive and adaptable approach, with a commitment to learning, continuous improvement and achieving quality outcomes. Important note Preference may be given to candidates who are currently at Clerk Grade 3/4 or who have been assessed as suitable through a Clerk Grade 3/4 Talent Pool,



noting there may be potential for extension subject to business needs and funding approval. Join us If excited by the information above, we look forward to receiving your expression of interest, including a copy of your resume and a brief statement regarding your interest and suitability for the role.

Please ensure that you have spoken to your manager prior to submitting your application. Applications close on Thursday, 6 August at 5:00PM. For further information about this role, please contact Brendon Hook, Manager, Apprentices & Trainees

Program on [email protected] [[email protected]]. A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months. Check out our Aboriginal applicants guide

[https://www.nsw.gov.au/sites/default/files/2024-05/dphi-working-with-us-guide-for-aboriginal-applicants.pdf] to assist with applying for the role or contact our Aboriginal Career pathways

[https://nswdpie.tfaforms.net/1025] team for a yarn. We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments

[https://iworkfor.nsw.gov.au/adjustments-for-individual-needs] that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via [email protected] [[email protected]] or (02)

63637676 - HR Support, option 2, DPHI People Advisory, option 1 and reference

'Request an Adjustment - Job Title and Reference Number'. Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working

Visa for the duration of the appointment. This role is subject to standard pre-employment checks, including a criminal record check.

📌 Concierge, Apprentices & Trainees (Nowra)
🏢 DCCEEW NSW
📍 Nowra