Overview WorkCover Queensland is committed to making a positive difference to people’s lives.
Our purpose is clear: we collaborate with and support our customers to keep Queenslanders working. Our customers are central to everything we do. We strive to understand our customers’ needs in depth to deliver valuable experiences and tailored solutions.
Our people are purpose-driven, and we foster an workplace that motivates everyone to contribute and create impact. We have opportunities to help support employers and injured workers with a focus on facilitating successful return-to-work outcomes. WorkCover Queensland is seeking a Claims Advisor to facilitate rehabilitation and return to work for customers with physical and mental injuries sustained at work.
Responsibilities As a Claims Advisor, you will:
- Facilitate rehabilitation and return to work for customers with work-related injuries - Build influential relationships with stakeholders including allied health providers,
employers and injured workers - Support early return-to-work outcomes and positive recovery trajectories Qualifications - A customer experience professional - Resilient and composed in challenging situations - Strong problem solver and decision maker with excellent time management - Collaborative team member who proactively contributes to solutions - Experience in a similar role (case management, insurance, health or relationship management) - Relevant tertiary qualifications in health, psychology, business or law are advantageous What We Offer - Competitive salary and access to banked time - Regular training and secondment opportunities - Study assistance and leadership development programs - Outstanding central CBD location - Hybrid 5 in 10 model and flexible working options following successful probation - An organisation that prioritises workplace culture, job satisfaction and work-life balance - Dedicated wellness program offering discounted private health insurance and an Employee Assistance Program Location: Brisbane CBD
Work type: Permanent - Full Time
Categories: Claims and Customer Support/Contact Centre