The Role We’re looking for an enthusiastic and motivated Customer Care Consultant to join our team at our Scoresby Trade Store. Providing an excellent customer service experience; your friendly communication manner, customer first attitude and familiarity with inventory management will be key to your success in this role. Our ideal fit is someone interested in furthering their career within retail, who takes pride in working to a high standard and enjoys building customer relationships.

What You'll Be Doing Deliver a warm face-to-face customer service experience

Assist customers with product selection through offering product knowledge

Identify opportunities to up-sell and cross-sell products that give the best retail experience possible

Maintain a clean, organised, and well-presented shopfloor environment

Assist with merchandising and inventory control

Safely handle and move stock in accordance with workplace safety guidelines Our Ideal Candidate Will Have Previous experience in retail, trade, customer service, or a similar customer-facing environment

Eager to learn with a growth mindset

Strong communication and relationship-building skills A proactive, reliable, and team-oriented approach A strong work ethic,



positive attitude and commitment to delivering great customer experiences What's In It For You Permanent role with market-competitive salary, incentives, and Wesfarmers share plans

Exclusive discounts across Kmart, Bunnings, Target, Officeworks, and 400+ partner brands

Free OnePass subscription

Ongoing training, development, and career progression opportunities

Guaranteed hours, annual leave, and sick leave entitlements

Team events, recognition programs, and reward initiatives

Employee Assistance Program covering wellbeing, financial, legal, and lifestyle support

Refer-a-Friend bonus of up to $2,000

Option to purchase additional annual leave

Generous paid parental leave Next Steps If you're a retail qualified who understands stock management, enjoys identifying sales opportunities, and is looking to build a long-term career with a leading organisation, we'd love to hear from you. Apply now – applications will be reviewed as they are received. As part of our recruitment process, you may be required to complete background checks, including a police check, medical assessment, and/or drug and alcohol testing.

Blackwoods is proud to be an inclusive employer and encourages applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, the LGBTI+ community, and people with disabilities.

📌 Customer Care Consultant Trade Store (Scoresby)
🏢 Blackwoods
📍 Scoresby