About the Company

Aramex is a Global Provider of comprehensive Logistics and Transportation Solutions with a presence in over 65 countries and growing rapidly. Aramex Australia provides a cost-effective and reliable courier service and has a network that comprises of 28 Regional Locations and over 800 Courier Franchisees.

At Aramex, we’re committed to achieving great results together and supporting one another in a culture built on integrity, accountability, and continuous improvement. If you’re looking to join a team where your contribution is valued and your growth is supported, we’d love to hear from you.

Aramex is an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders. We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Aramex.

About the Role:

Aramex Brisbane is currently seeking a proactive and customer-focused Customer Service Agent to join our dedicated team.

As a Customer Service Agent, you will play a vital role in delivering exceptional customer experiences by managing enquiries, resolving delivery issues, and providing timely updates throughout a parcel's journey. Working closely with customers, courier franchisees, depot teams, contractors, and network partners, you will help ensure every interaction reflects Aramex's commitment to service excellence.

Key Responsibilities include:

- Responding to customer enquiries via Zendesk, Outlook, and phone.
- Resolving delivery issues, damaged freight, and out-of-network parcels.




- Investigate and solve customer concerns promptly and professionally.
- Maintain accurate records and customer communications.
- Meet KPI and response time targets.
- Build strong relationships with customers and internal stakeholders.
- Provide updates on deliveries and pickups.
- Support a positive and collaborative team environment.

To be successful in this role:

- Friendly, positive, and team-oriented.
- Able to thrive in a fast-paced environment.
- Strong data entry skills and attention to detail.
- Excellent problem-solving and customer service skills.
- Clear written and verbal communication.
- Strong interpersonal skills and solution-focused mindset.
- Confident communicating with people at all levels.
- Proactive, hands-on, and eager to learn.

Our Benefits:

- Grow with us – Access career development opportunities including LinkedIn Learning and a range of in-house training programs.
- Paid Parental Leave – Primary carers are eligible for 3 months of paid Parental Leave and flexibility on their return to work. Non-primary carers are eligible for 3 weeks of paid Parental Leave.
- Need some wheels? Novated Lease options are available.
- Annual salary reviews – We conduct annual salary reviews to ensure your pay reflects your role, performance, and the market.
- Peace of mind with Life Insurance – We provide company-paid Life Insurance, giving you and your loved ones added peace of mind.

If you think this would be a great chance for you, please apply today by submitting your cover letter and cv. Due to the volume of applications for this role, we may only be able to respond to shortlisted candidates.

📌 Customer Service Agent (Brisbane)
🏢 Aramex Australia
📍 Brisbane