At Eagers Automotive we are more than just automotive retailing; we are a multi-faceted cohort of excellent people doing great things.

Eagers Automotive - the number one oldest listed automotive retail group in Australia with over 24 locations in South Australia and 19 different vehicle brands.

We're looking for a talented customer service champion to join our Service Bookings team on a Full Time (Monday - Friday) basis located at Wingfield with support hours of 08:30-16:30. You'll gain experience in all vehicle brands that we support, the day-to-day workings of our service departments and provide our guests with guidance over the phone where applicable. This role also provides flexible working from home opportunities 2 days a week for candidates who prove their reliability and demonstrate competency after their training period.

The successful applicant will enjoy many benefits associated with being part of Eagers Automotive Group - SA Cars, including:

· Competitive hourly rates

· A strong, supportive and enjoyable culture

· A five-day working week

· Potential for future career growth within the Eagers Automotive Group

· Discounted health insurance, finance & insurance

· Employee purchase policy

· Employee assistance program

· Novated leasing and vehicle subscription offers.

· Free weekends for a great work/life balance

Responsibilities

· Booking Service and Repair appointments via phone calls and online bookings.

· Responding to customer voicemails and emails

· Checking for product recalls

· Providing accurate service pricing to guests

· Communicating with our guests in a professional, knowledgeable and timely fashion





· Communicating with Service Advisors when appropriate to arrange parts, loan cars, pick-ups etc

· Proactively identifying activities for continuous service improvement

· Meeting manufacturer call handling expectations

· Attending monthly training and participating in team meetings and culture building activities (all within work hours)

Requirements

· Previous experience in a customer service role

· Ability to communicate over the phone

· Able to handle objections and challenging calls as well as maintain professionalism in difficult customer facing environments

· Proficiency in Office applications such as Outlook, Word and Excel

· Strong written and verbal communication skills

· Customer focus and adaptability to different personality types

· Ability to multi-task, set priorities and manage time effectively whilst adhering to schedule.

· Ability to handle high call and email volume whilst meeting KPIs

· Be collaborative in a team environment

· Strong work ethic and the ability to be productive when working autonomously

· Excellent focus and attention to detail

· Ability to serve our guests face to face if required

· Experience in contributing to high customer satisfaction scores

· Other duties as required

At Eagers Automotive, we strongly believe in our core values: Integrity | Inclusiveness | Owner's Mindset | Agility.

Eagers Automotive - Moving Together!

If this sounds like you, apply today! If you're looking to get a foot in to the automotive industry, explore a career change or work in an environment that's collaborative, supportive and flexible, we want to hear from you!

📌 Customer Service and Bookings Agent (Wingfield)
🏢 Eagers Automotive
📍 Wingfield