Customer Service Coordinator

Join a Stable Australian Manufacturer Where Your Attention to Detail and Customer Service Skills Will Shine!

HOBAN Recruitment is proud to partner with a well-established Australian manufacturing business located in Keysborough. With more than 30 years of experience delivering innovative plastic packaging and technical moulding solutions, our client has built a strong reputation for quality, reliability and customer-focused service.

To be successful in this role, previous experience using MYOB is essential, along with exceptional attention to detail and a genuine passion for delivering outstanding customer service.

About the RoleReporting to the Managing Director and Sales Manager, you will play a key role in connecting customers with production, ensuring orders are processed accurately, requirements are clearly communicated and delivery expectations are met.

Working closely with the Production Planner, you will manage both scheduled and ad hoc customer orders while providing a high level of service to clients. This role is ideal for someone who enjoys variety, takes ownership of enquiries and is motivated by finding solutions.

Key Responsibilities

- Manage customer orders received primarily via email
- Process customer orders accurately using MYOB
- Work closely with the Production Planner to coordinate production requirements
- Monitor stock levels and confirm availability prior to order processing
- Communicate with customers regarding:
- Order timelines
- Delivery requirements
- Shipping arrangements
- Order status updates

- Ensure highly detailed and specific product requirements are accurately captured and managed
- Maintain accurate order records and customer communications




- Liaise with internal teams and external customers to resolve enquiries
- Build strong customer relationships through proactive, skilled and solutions-focused service

About YouWe're looking for a customer-focused professional who combines exceptional attention to detail with a positive, can-do attitude.

You will also bring:

- Previous experience in a Customer Service Coordinator, Customer Service, Sales Support or Administration role
- Exceptional attention to detail and a high level of accuracy
- Excellent communication and stakeholder management skills
- The ability to manage multiple priorities while maintaining quality outcomes
- Strong organisational skills and the ability to follow processes
- A proactive approach with a genuine willingness to help customers and take ownership of enquiries
- Experience within manufacturing, production or industrial environments will be highly regarded

What's On Offer

- Permanent full-time opportunity
- Monday to Friday, 8:00am - 4:00pm
- Stable Australian manufacturing business with an excellent industry reputation
- A supportive and collaborative team environment
- The opportunity to work closely with senior leadership and key customers
- A varied role where you can genuinely make an impact on the customer experience

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people. We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at [email protected] or visit www.hoban.com.au/adjustments for additional contact details.

📌 Customer Service Coordinator (Keysborough)
🏢 HOBAN Recruitment
📍 Keysborough