The Opportunity

We’re looking for a proactive and customer-focused Service Coordinator to join our Service Delivery team at Resero.

Based at our head office in Minto, this role is all about making sure every customer order runs smoothly — from order entry through to delivery and after-sales support.

You’ll coordinate order fulfilment, logistics, dispatch and customer communications, working closely with customers, freight partners, contractors and internal teams to ensure orders are delivered in full, on time and to a high standard.

This is a great prospect for someone who enjoys variety, thrives in a fast-paced environment and takes pride in keeping things moving.

About Resero

At Resero, we create spaces that help people do their best work and learning.

Born in Australasia and exporting to the world, we’re a privately owned group of trusted furniture brands, including Sebel and Furnware. For decades our products have been part of classrooms, universities, auditoriums, stadiums and public spaces across the globe.

We design and make furniture built to last. From iconic school chairs to innovative learning environments, our products are shaped by insight, tested in real-world environments and made with care. We’re proud of our heritage, but equally focused on the future — better design, smarter systems and exceptional customer experiences.

What you’ll be doing In this role, you will:

- Manage the end-to-end order fulfilment process from sales order entry through to delivery.
- Coordinate dispatch dates, container bookings and logistics schedules to achieve the best outcome for both the customer and the business.
- Support larger customer projects, including order entry, purchasing coordination and site scheduling.
- Track orders, monitor delivery progress and proactively communicate updates to customers and internal teams.
- Manage order changes, cancellations,



customer feedback, warranty claims and credits.
- Build strong relationships with suppliers, freight partners, contractors and internal stakeholders.
- Complete required data entry and documentation generation accurately and compliant with required export policies.
- Complete accurate data entry and maintain documentation across ERP, CRM and other business systems.
- Identify and escalate issues that may affect customer requirements and help drive timely resolution.

About you

You’re organised, practical and customer-focused. You enjoy solving problems, communicating clearly and keeping multiple priorities moving without losing attention to detail.

We’d love to hear from you if you have:

- Minimum 3 years’ experience in a similar customer service, service coordination, logistics or administration role.
- Strong customer service capability with a proactive, solutions-focused approach.
- Excellent verbal and written communication skills.
- High attention to detail and strong organisational skills.
- Confidence managing competing priorities in a busy environment.
- Strong administrative capability across Outlook, Excel and business systems.
- Exposure to ERP systems and supply chain processes (Epicor experience would be highly regarded).
- Industry experience is advantageous but not essential.

You will be available to work Monday to Friday between 8:30am and 4:30pm at our Minto office.

Why Resero

- Permanent full-time role with competitive remuneration.
- Modern offices with sit-to-stand desks and updated IT equipment.
- Free healthy office snacks.
- On-site parking and close to public transport — only a short walk from Minto Station.
- Health and wellbeing programs including EAP, annual flu vaccinations and more.

If this sounds like you (and you’re legally entitled to work in AU), then have a crack at joining our team. We can’t wait to hear from you.

📌 Customer Service & Delivery Coordinator (Minto)
🏢 Resero Group
📍 Minto