Job no: 575780 Work type: Part Time Location: Rothwell Categories: Sales - Part Time Position - Guaranteed base earnings - Paths for career progression with a trusted national brand Discover a excellent place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Rothwell Customer Service

Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers.

In this role you will:

- Actively manage Harvey Norman customer repairs & servicing - Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date - Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service - Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations,



completing required finance paperwork following company procedures and reporting - Run weekly reports for repairs/service jobs as required by the Proprietor - Advise customers of arrival of stock and organise delivery as requested by the Proprietor - Be Health and Safety conscious What we require:
- Experience in (or ability to work in) a customer focused, successful retail business - Experience working in a high volume administration role - Capacity to juggle multiple tasks with a flexible, 'can-do' attitude - Customer service champion with very strong communication and interpersonal skills - Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills - Friendly, outgoing, approachable and work well as a team member - Ability to service customers while managing work tasks around their needs - Going above and beyond to provide exceptional customer focused problem solving - Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services What we offer:
- Generous staff discounts - Harvey Norman is a strong advocate of career progression with a wide support network for professional development - An workplace where good performance is recognised and rewarded - A flexible and positive work environment Advertised: 13 Jul 2026 E.

Australia Standard

Time

📌 Customer Service Manager (Cairns)
🏢 Harvey Norman Global Pty
📍 Cairns