Salary: Stream A, Level 1.6 - 2: $91,618.46 - $99,418.99 per annum inclusive of Superannuation & Allowances
Are you a customer service champion looking for your next opportunity?
Central Highlands Regional Council is dedicated to developing their people, as a result we are seeking an experienced Customer Service Officer who is customer focused and proactive to join the team based in Emerald. In this role you will undertake a range of customer service, administration and operational functions associated with the day to day running of the Emerald office.
If you excel in everything customer service and enjoy working in a diverse and fast paced environment, we want to hear from you!
In this role, you daily tasks will include:
- Providing exceptional customer service whilst assisting with a wide range of enquiries
- Undertake financial transactions, cash handling, receipting and banking processes
- Receiving customer request and delegating to relevant internal parties for actioning
- Completing a diverse range of administration tasks
To be considered for this opportunity, you will need:
- A vibrant and dedicated approach to customer service
- Previous administration experience
- Great time management skills whilst juggle competing priorities
- Exceptional organisational skills with a proactive approach to tasks
- Ability to answer and respond to high call volumes
- Current QLD Drivers Licence
In this position you will enjoying working with a highly collaborative team and be supported by a leadership team who will empower you to succeed.
If you are interested in becoming a member of the Customer and Commercial Services team who are committed to making a difference, then we’d like to hear from you.
Working for Central Highlands Region has its benefits.
We are a progressive region, committed in creating opportunities for all. We welcome forward thinking individuals who are focused on continuous improvement, a sustainable future and understand the valuable role we play in investing in our regional community.
Benefits Include:
- A generous superannuation scheme
- 5 weeks annual leave with 17.5% leave loading
- Corporate uniform allocation
- Payroll deductions and salary sacrifice options
- Wages paid fortnightly
- Employee Assistance Program
To apply for this position:
As an equal prospect employer, we welcome applications from diverse backgrounds.
Please download and review the position description.
To be considered for this position, please include the following documents:
1. A cover letter outlining your motivation for applying for this position
2. Your resume detailing your career history relevant for this position.
Pre-employment Checks To be appointed to a position within the Central Highlands Regional Council, you must be an Australian citizen, or have permanent residency status, or hold a visa permitting you to work in Australia permanently.
The pre-employment checks relevant to this position include:
- Right to Work in Australia
- Medical assessment
- Criminal history check
- Reference checks
For a confidential discussion, please contact a member of the Recruitment Team on 1300 242 *** or register your application by submitting your cover letter and resume.
Applications Close: 8am, Friday 14th August 2026.
📌 Customer Service Officer (10105) (Emerald)
🏢 Central Highlands Regional Council
📍 Emerald
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