We are looking for an enthusiastic team player to join our team at our Magill clinic as Customer Service Officer, Wednesday - Friday.

At Hearing Matters, we take pride in our customer service and our friendly and caring approach to meeting our clients' needs.

Key responsibilities:

- Deliver exceptional customer service and develop lasting relationships with internal and external customers.
- Perform daily administrative tasks including reception, bookings, follow ups with customers, payments, registrations, requests, banking and record maintenance .
- Handle a high volume of phone calls, email enquiries and face to face customer engagement.
- Convert enquiries into new business.
- Minor hearing aid repairs (training will be provided)

About You: You’re someone who genuinely enjoys helping others, communicates clearly and stays composed under pressure. Whether it’s a busy phone day or a complex customer query, you bring professionalism, warmth and a can-do attitude to your work.

If you’ve worked in hospitality, retail, administration, call centres, reception, or even fast-paced medical or logistics environments, your ability to multitask, stay organised and build rapport will be highly regarded.

Own transport and current licence (some travel may be required).

Skills and experience To thrive in this role,



you’ll bring strong communication skills, a team mindset and confidence using both computers and phone systems.

- Excellent phone and email communication skills
- Strong customer service mindset with a helpful attitude
- Confident using computers, with accurate typing
- Comfortable learning new systems – full training provided on internal software
- Able to multitask and stay organised in a fast-paced environment
- Team-oriented with a proactive and solutions-focused approach
- Previous experience in customer service, administration, retail, call centres or other quick-paced environments highly regarded

Our ideal candidate will have a can-do attitude, an exceptional eye for detail, ability to multi-task and create and maintain customer relationships with predominately older clientele. Previous hearing industry experience is not essential.

If this sounds like you, we would love to hear from you, please provide a cover letter expressing why you want to work with us along with your resume.

If you fit the requirements, are a motivated individual who has the ability to work well with minimal supervision, as well as part of a team we would love to hear from you.

Applicable award rates apply.

Please apply via SEEK before COB Wednesday 27th August, 2026.

📌 Customer Service Officer (Magill)
🏢 Hearing Matters
📍 Magill