About WHA

Workforce Health Assessors (WHA) is a leading provider of occupational health assessments, delivery critical clinical services to many of Australia's leading companies and industries.

About the Role

WHA are looking for multiple Customer Service Officers to join our Hobart Team!

As a member of the Customer Service Team, you will liaise with WHA candidates, clients and clinics, scheduling pre-employment and ongoing medicals across Australia whilst maintaining the integrity of WHA's booking system through accurate and efficient data entry, and coordination of documentation.

You will work within a team environment to satisfy client requests whilst achieving WHA's Service Standards with a professional and courteous manner: coordinating and making appointments, answering queries from clients, candidates and medical personnel, chasing results within strict timeframes.

You will deliver impressive customer service as you engage with WHA clients and candidates, while performing general administrative duties and contributing to process improvement.

Your Responsibilities

- Coordinate bookings that meet client needs - efficiently, professionally, and with a smile.
- Own the end-to-end booking process and help us hit key team goals.
- Build outstanding relationships with clients using your professional people skills.
- Work closely with your Team Leader and other managers to keep things running smoothly.




- Stay organised and prepared - know what’s coming and be ready for action.
- Work with our clinics to secure the best appointment options.

About You We’re seeking experienced, client-focused professionals to join our dynamic team. In this role, you will be responsible for coordinating bookings, managing client and health professional communication, and supporting every appointment to run smoothly from start to finish.

Your proven ability to deliver exceptional customer service - whether over the phone or by email - will be key to maintaining high levels of client satisfaction. You'll bring a solid understanding of administrative processes, compliance, and quality standards, and you’ll confidently support the team in meeting KPIs and improving workflows.

If you have a background in scheduling, administration, or customer service, and thrive in a fast-paced, team-driven environment, we’d love to hear from you!

How to apply

Please submit a resume and cover letter addressing the required attributes, skills, and experience to the attention of the Senior Manager, Customer Service Team.

Further advice for applicants in applying for roles at WHA, can be found by loading the following link:-

https://wha.net.au/wp-content/uploads/2024/06/WHA-Advice-to-Applicants.pdf

Shortlisting will commence prior to the closing date.

📌 Customer Service Officer (Hobart)
🏢 Workforce Health Assessors
📍 Hobart