Company Description

At Pact Group, we’re leading the way in circular and sustainable packaging and materials solutions. Through innovation, collaboration, and a solid customer focus, we help deliver smarter, more sustainable outcomes for our customers and the communities we serve.

About this opportunity

We are seeking a Customer Service Officer to join our collaborative and fast-paced team. In this role, you will be the key link between our customers, sales team, and supply chain – ensuring a seamless customer experience from order through to delivery. You’ll manage an allocated customer base, support internal sales activity, and play a critical role in driving customer satisfaction and revenue growth.

Your key responsibilities will be to:

- Manage an allocated customer base, building strong relationships to drive revenue growth
- Actively identify and capture new sales opportunities, supporting the Sales team
- Partner closely with Sales to support quoting, pricing, forecasting, and customer growth initiatives
- Deliver a high level of service across all customer interactions while proactively upselling and promoting products and solutions
- Manage customer orders end-to-end, ensuring accuracy, timely processing, and alignment with commercial outcomes




- Work closely with supply chain and operations to optimise delivery outcomes and enhance customer satisfaction
- Maintain accurate customer, pricing, and sales data in SAP and CRM systems
- Resolve customer enquiries, discrepancies, and issues with a focus on protecting revenue and strengthening relationships
- Support key commercial activities including credit processes, pricing updates, rebates, and contract adherence
- Contribute to Sales & Operations Planning (S&OP;) and broader business initiatives

Your skills and experience To be successful in this role, you’ll have:

- Experience in customer service, internal sales, or order management
- Exposure to manufacturing, supply chain, or industrial environments (highly regarded)
- Strong systems experience, ideally SAP and/or Dynamics
- Excellent communication skills and a proactive, solutions-focused mindset
- Strong attention to detail and the ability to manage competing priorities
- A collaborative approach and willingness to support team success

Additional Information

Why Join Pact?

- Join a leading Australian business focused on innovation and sustainability
- Be part of a supportive, high-performing team
- Opportunity to grow your career within a large, diverse organisation
- Make a meaningful impact on customer experience and business performance

📌 Customer Service Officer (Truganina)
🏢 Pact Group
📍 Truganina