Why Vistage Vistage is the world’s largest CEO coaching and peer advisory organisation for small and midsize (SME) business leaders. At Vistage we help successful leaders build better businesses, enjoy a better quality of life, make better decisions, and inspire a better future. At Vistage, we provide our members with a high-trust, high-challenge workplace that sharpens their thinking, and pushes them to grow.

Our communities are led by accomplished business leaders known as Chairs who facilitate monthly peer groups and one on one coaching. We cant wait to see you This is a relationship-led customer/member support role working with senior stakeholders. You’ll partner closely with our Chairs (senior executives), helping them get answers, stay on track, and deliver a great experience for their members.

If you’re organised, calm under pressure, and enjoy being the go-to person who makes things easier, this is the role for you.

Strategic Partnership & Chair Support: Be the trusted, responsive point of contact for Chairs- helping them resolve issues so they can focus on delivering value to members.

Member Experience & Group Retention: Interpret feedback to identify risks and opportunities and partner with Chairs to strengthen retention, engagement, and group dynamics.

Manage Detailed Processes: Maintain strong system proficiency across multiple platforms to ensure accuracy and efficiency.

Relationship Management: Consult with Chairs to align recommendations with Chair and group needs.

Cross-Functional Collaboration:



Partner with internal teams to support our Chairs and members which includes collaboration with global peers. The best things about working in this role Engage with senior stakeholders: Opportunity to engage daily with accomplished Business Leaders. Every day you will walk away having learnt something new about leadership and running an SME in ANZ.

A product you can believe in: Our members tell us that Vistage has changed their lives, personally and professionally. We’ve been around for more than 65 years, and some of our members have been with us for 20+ years.

Be part of a great team: We believe we’re better together, this role is primarily based in our St Leonard’s office with flexibility to work from home. Vistage’s culture and sense of mission drives employee loyalty: more than half of our staff has been with the company for five years or longer.

A global organisation with local impact: with 45,000 members across 40 countries, you will have peers around the world who have walked in your shoes and you can learn from. What we hope you’ll bring Experience influencing executive-level clients or decision-makers.

Ability to manage detailed processes

Attention to detail

Ability to analyse feedback trends and translate insights into recommendations.

Comfort navigating ambiguity and complex scenarios.

Exceptional communication skills, supported by deep listening and emotional intelligence. Why we’re right for some but not others

Our business is simple, not easy. There is lots to learn about how we do things, so we’re looking for curiosity and a willingness to learn. Are you interested to find out more?

Click Apply now or visit vistage.com.au

📌 Customer Service Specialist (Sydney)
🏢 Vistage Australia and New Zealand
📍 Sydney