Customer Service Specialist – Join Australia’s Leading Car Buying Service !

About the Role Are you a customer-focused professional with top-notch organisational skills? Private Fleet, Australia’s leading car-buying service, is seeking a proactive Customer Service Specialist to join our dynamic team in Chatswood!

In this customer care role, you will be the voice of our brand. You’ll ensure every interaction is handled with empathy and professionalism while managing the vital administrative tasks behind vehicle orders, paperwork, and deliveries.

If you are organised, confident on the phone, and enjoy helping people, this is a fantastic opportunity to build a long-term career in the automotive industry!

What You’ll Be Doing

Reporting to the leadership team, your key tasks will include:

- Customer Care: Act as the primary point of contact, delivering a friendly and premium service experience via phone and email.
- Order & Delivery Coordination: Accurately process vehicle sales contracts, invoices, and dealership documentation while coordinating registrations and transport logistics.
- Cross-Team Collaboration: Serve as the communication link between customers, sales teams, dealerships, and transport partners to keep everyone updated on delivery timelines.
- Admin & Documentation: Support the Sales and Finance teams with data entry, document tracking, and updating CRM databases.
- General Operations:



Assist with day-to-day administrative duties to keep office operations running seamlessly.

What We’re Looking For

- Experience: Background in customer service, administration, or coordination (automotive experience is helpful, but not essential—we provide full training!).
- Communication: Confident, warm, and professional phone presence.
- Organisation & Detail: Exceptional attention to detail, strong data entry accuracy, and time-management skills.
- Tech Skills: Comfortable using CRM systems, internal databases, and Microsoft Office.
- Mindset: A proactive problem solver with a positive attitude, strong work ethic, and reliable follow-through.

Why Join Us?

- Great Work-Life Balance: Stable Monday to Friday schedule with no weekend work!
- Full Training Provided: We set you up for success with comprehensive onboarding.
- Career Growth: Opportunities to build a rewarding, long-term career with a trusted Australian brand.
- Supportive Culture: Join a collaborative, people-focused team environment.

How to Apply Ready to take the next step in your career and help guide our customers through their recent car journey? We’d love to hear from you!

- Submit your updated resume and a brief cover letter outlining why you’d be a great fit.
- Note: Candidates must hold full, unrestricted working rights in Australia.

Successful applicants will be contacted via phone or email in the coming week.

📌 Customer Service Specialists (Chatswood)
🏢 Private Fleet Group
📍 Chatswood