Join a global travel insurance provider and become the first point of contact for travellers needing medical assistance. This role is perfect for someone who thrives in a quick‑paced environment, stays calm under pressure, and genuinely cares about helping people during stressful moments.

About the Role

Immediate Start

You’ll work 4 days per week across 10 hour rotating shifts, 7 days a week:

- Day: 6:00am to 4:00pm
- Mid: 12:00noon to 10:00pm
- Night: 10:00pm to 6:00am

You’ll handle inbound calls and emails, complete initial triage, gather essential details, and escalate cases to clinical teams when required. What You’ll Do

- Respond to inbound medical assistance calls and emails with empathy and professionalism
- Gather key information (location, condition, policy details) to open cases
- Complete initial risk assessment and escalate urgent matters
- Clearly communicate next steps and set expectations
- Stay calm during high‑stress or emergency situations
- Accurately log all case details and follow privacy protocols




- Work closely with clinical teams and case coordinators
- Support customers in line with the “you live, we care” ethos

What You Bring

- 1–2 years’ experience in a call centre or customer service role
- Strong communication skills and ability to multi‑task
- Confident using IT systems and completing accurate data entry
- Knowledge of medical terminology or travel/health insurance (highly regarded)
- Ability to work rotating shifts, including some weekends
- Police Check required

Why You’ll Love It

- Meaningful work supporting travellers in real moments of need
- Hybrid working in South Brisbane
- Competitive shift‑based pay ranging from $36 to $64 per hour.
- Supportive team and strong training
- Pathway to permanency

Apply today! For any questions, please contact Megan – *@kbhsolutions.com.au

Additional information

- South Brisbane - Hybrid - ASAP Start
- 6 Mth Temp with view of perm
- $36 - $64 plus Super depending on shifts

📌 Customer Service Triage Officer (Brisbane)
🏢 Kbh Solutions
📍 Brisbane