Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

Why Join O’Brien? At O’Brien, our people are at the heart of everything we do. As a Team Leader, you’ll be trusted to lead, influence, and develop talent while contributing to the ongoing success of our business.

You’ll benefit from:

- A leadership role with real impact on business performance
- The opportunity to develop and grow future leaders
- A supportive, values‑driven culture
- Ongoing learning, development, and career progression
- The chance to work with an iconic Australian brand committed to excellence About the Role As a Customer Solutions Team Leader, you will lead a team of Customer Solutions Consultants to consistently achieve sales, service, and efficiency targets aligned to O’Brien’s broader business strategy.

Please note: This role will require one late shift per month, along with the possibility of occasional weekend work to support business requirements. You’ll be accountable for:

- Driving a high‑performance, customer‑centric culture
- Coaching and developing consultants to deliver world‑class results
- Implementing strategic and tactical initiatives that improve sales growth, efficiency, and customer outcomes
- Working closely with operational and leadership teams to optimise customer interactions and business performance Key Responsibilities - Leadership & Team Engagement Lead, coach, and develop a high‑performing Customer Solutions team Build a strong, engaged culture through recognition and regular feedback Deliver team meetings that inspire, inform,



and build sales capability Drive performance and change through transparent expectations and leadership by example
- Work & Performance Management Manage resourcing to achieve individual and team sales targets Coach consultants in O’Brien® sales skills and performance behaviours Monitor call volumes, workflows, and productivity to optimise outcomes Review performance data, provide feedback, and manage KPI attainment
- Continuous Improvement & Collaboration Identify and implement improvements across people, processes, and systems Collaborate with peer Team Leaders and senior stakeholders Contribute to Customer Solutions Centre strategy and future planning Ensure customer interactions deliver strong outcomes for customers and the business What We’re Looking For - Demonstrated leadership experience with a track record of managing team performance and engagement
- Customer‑centric mindset with a passion for exceptional service
- Results‑driven, resilient, and energetic approach
- Strong organisational, time‑management, and administrative skills
- Ability to simplify complex information and influence others
- Excellent interpersonal, negotiation, and conflict‑resolution skills
- Solutions‑focused and confident driving change in a fast‑paced environment Your Impact In this role, you’ll help shape the performance, culture, and future success of the Customer Solutions Centre—developing talent, inspiring results, and delivering experiences that keep customers coming back to O’Brien.



Ready to Lead and Make a Difference? If you’re a motivated leader who thrives on helping people succeed and driving strong business outcomes, we’d love to hear from you. At O’Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O’Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents. Founded in February 1924 by Frank G. O’Brien on Allen Street, Waterloo, O’Brien® began as a silvering business with a strong commitment to customer satisfaction and employee well‑being. Over the years, we’ve grown to become Australia’s leading vehicle glass repair and replacement company. Today, O’Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers. Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year. Our expertise extends beyond vehicles—since 1924, O’Brien® has also been a trusted provider of quality glass products and services for Australian homes and businesses. Our tailored glazing solutions are designed to meet the unique needs of every customer. In 2018 O'Brien® and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O’Brien® to offer a complete range of a complete range of products and services across Australia. O'Brien® is also part of Belron®, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents. At O'Brien®, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees.

📌 Customer Solutions Supervisor (Tamworth)
🏢 O'Brien Glass Industries
📍 Tamworth