About Us

We're a successful software company with a team spanning Australia, New Zealand, Malaysia and Thailand, specialising in dealer management systems for retail dealerships across automotive, trucking, agriculture and construction equipment. Over the last 35 years, we've brought a number of industry-leading dealer management systems to market, helping our clients run their dealerships more effectively, efficiently and profitably.

Auto IT is wholly owned by The Perseus Group, an operating group of Constellation Software Inc., a well-capitalised, global publicly traded company specialising in vertical market software.

It's an exciting time for our business. With offices globally, we offer career progression and professional development as part of a team dedicated to supporting clients across the Asia Pacific region.About the Role

About the role

This role is ideal for someone with hands-on automotive dealership Sales & Admin experience who enjoys systems, problem solving, and helping others improve how they work.

You may currently be working as a:

- Business Manager / F&I; Manager
- Sales Administrator
- Dealer Principal's Administrator or Dealership Administrator
- Accounts / Finance Administrator (dealership)
- Vehicle Stock Controller
- Rego / Compliance Coordinator
- Dealership DMS super user

…and be looking to transition out of dealership operations into a customer-facing technology role. As a Customer Support & Implementation Representative, you will support dealership customers using our Dealer Management Systems and associated applications, helping them troubleshoot issues, optimise workflows, and successfully adopt our software solutions.

We are specifically looking for someone who understands dealership operations and workflows, is comfortable with systems, and enjoys working with customers. In addition to customer support, this role also includes implementation and project work such as customer onboarding, training, go-live support, workshops, and solution rollouts. The role supports customers across Australia, New Zealand, and Southeast Asia, with project work delivered both remotely and occasionally onsite.





The position requires moderate travel availability of 10-25% for onsite customer support, go-lives, and workshops.

Candidates must have existing Australian work authorisation at the time of application.

What You Will Be Doing

As Customer Support & Implementation Representative, you will:

- Provide high-quality customer support to dealership Sales & Admin users via phone, email, and ticketing systems
- Troubleshoot system, workflow, and process issues related to our Dealer Management Systems and associated products
- Manage and escalate more complex issues through appropriate internal support and product teams
- Maintain clear and accurate records of customer interactions, troubleshooting activity, and resolutions
- Assist with software implementation activities including:
- system setup and configuration
- customer onboarding
- data validation
- testing support
- go-live readiness
- remote and onsite deployment assistance

- Deliver customer training sessions, workshops, and post-go-live support
- Work closely with Support, Product, Development, Delivery, and Customer-facing teams to ensure robust customer outcomes
- Contribute to internal knowledge base documentation and process improvements
- Identify recurring customer pain points and improvement opportunities
- Share customer feedback with relevant internal stakeholders to help improve products and services
- Continue building product and industry knowledge through internal training and enablement programs

What You Need to Have We are far more interested in dealership operational experience and systems aptitude than traditional IT support backgrounds.

You will ideally have

- Hands-on experience in an automotive dealership Sales & Admin environment
- Minimum of 1-2 years of automotive dealership experience in Sales Admin,



F&I;, Finance, Compliance, or Dealer Administration
- Experience in one or more roles such as:
- Business Manager / F&I; Manager
- Sales Administrator
- Dealership Administrator
- Accounts / Finance Administrator
- Vehicle Stock Controller
- Rego / Compliance Coordinator

- Strong understanding of dealership workflows, including:

- Vehicle sale lifecycle from deal to delivery
- F&I; processes including finance, insurance, and add-on products
- Stock control and floorplan management
- Registration, compliance, and statutory reporting
- Dealer accounting processes including receipting, invoicing, and reconciliations
- OEM operational and reporting processes

- Strong systems aptitude and confidence learning new software platforms
- Excellent troubleshooting and problem-solving skills
- Strong communication skills with the ability to professionally support customers
- Confidence delivering customer guidance, training, or workflow assistance
- Strong organisational skills and ability to manage multiple priorities

- Solid Microsoft Excel skills
- Willingness to travel occasionally for customer onsite support, go-lives, or workshops

What It Would be Nice for You to Have Highly regarded but not essential:

- Previous experience using Dealer Management System(s)
- Exposure to software implementations, onboarding, or system rollouts
- Experience supporting customers in a software or service environment

What We Offer You

- Career progression
- Competitive salary (plus profit sharing and achievement bonuses)
- Hybrid working arrangements
- Meaningful work across simple and complex issues
- Supportive team environment
- Training and development

Next Steps If you meet the above criteria and would like the opportunity to be part of a hardworking, fun team, then please submit your application with a covering letter as to the reasons why you would be a valuable addition to the team.

Successful applicants will be required to undergo relevant pre-employment checks including a police check before employment is confirmed.

We look forward to hearing from you!

📌 Customer Support & Implementation Representative (Automotive Sales & Admin)) (Melbourne)
🏢 Auto-IT
📍 Melbourne