Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium- to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience - 2+ years of Experience in Level 2/3 desktop support.

- Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick build machines - Keep up with Windows App and Update release information - Provide Web application support for Edge or Chrome - Provide Cloud application support (collaborate with app owners where required) - Support 3 rd party applications like Microsoft, Java, and Adobe (raise cases with the vendor where required) - Support MS Teams issues, including video, audio, and performance - Familiar with AppV applications, MS Store Apps, and packaged applications - Troubleshoot / find the root cause for general performance issues - Troubleshoot laptop hardware issues such as monitor, mouse, headset, and phones - Office license management or troubleshooting - Keep up with release information for MS Office and security updates - Support Office issues for native laptop or cloud applications - Collaborate with the MS Outlook app owner when required to find the root cause of Outlook issues - Knowledge of Active directory and Group policies. PowerShell scripting knowledge is a must.
- Ability to co-ordinate with various technical groups and can fix issues remotely for the users.




- Should be able to fix and troubleshoot all the application issues deployed on end-user systems. (for eg.

App Login

Failures, App not installed, Software Installations that fail) - Good Client management and communication skills.

- Should be able to troubleshoot if any application is not working due to network-related issues.
- Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge, and Chrome apps. Should be able to do the compatibility testing of web-based applications with Chrome and Edge.
- Good Understanding of ITIL concept & ticketing tools.
- Accurately document all work performed through the ticketing system, including details.

Personal Attributes

- Good knowledge of Infrastructure support.
- Strong analytical and problem-solving capabilities - Well organized and extremely detail-oriented - Strong customer service ethic and great communication skills, both oral and written - Passionate about delivering quality no matter what you are doing - Can work both independently and in a cooperative team-oriented environment - A self-starter, motivated to push the limits and think outside of the box - Fondness for solutions that are simple, elegant, and effective - Ability to work with and maintain confidential information In-depth knowledge of:
- Microsoft Office applications - PC/Laptop hardware - PC/Laptop peripherals, including printers Basic knowledge of:
- Active Directory - Exchange - Apple OS - SCCM IT Qualifications At least two of the following:
- PC/Laptop OEM Maintenance Certification - CompTIA A+ Certification - Microsoft Certified IT Professional (MCITP) certification in the desktop area - Microsoft Office Specialist (MOS) Certification Experience in a similar role - 3+ years of relevant experience.

📌 Desktop Support Officer (Toowoomba Regional)
🏢 Axiom Technologies
📍 Toowoomba Regional